I stayed here for one night in August for a much needed girls (moms) weekend. We paid $1200 for a suite for one night. Upon check in we were told that it would cost an additional $35 per car to park (there were 6 of us) because the hotel only gets one spot per room in the garage.
The very young and inexperienced girls running the front desk acted as if they had no clue what was going on and it took us over a half hour to get parking straightened out (and an additional $140 more later just to park).
The hotel does a horrible job describing it's location and amenities. The hotel itself sits on a busy street corner and you have to walk to the Avenue restaurant at the beach to enjoy the pool or beach club. It is NOT part of the physical hotel. And it is an additional $25 per person to access their pool and private beach club. Oh yeah, and the "Pool" is three feet deep and about 10 feet long. This is not an exageration.
Upon check out the next day I forgot my very expensive camera in the closet of the hotel.
I called the hotel within 6 hours of checking out to let them know that I would be right back (from delaware) to get it. They told me they do not have it. With no apology, no remorse, or no consideration they told me they would look into it with housekeeping and get back to me. They never called me back that day so I called and asked for the manager stating that I would be back in the morning to either retrieve the camera or file a report with the police. The next day the manager "Victoria" hid in the back office and never came out to address the situation until I called the police to come file a report and watch tapes. She then came out and the first thing she said to me was "you can't watch the tapes, only he can". My thoughts were, OK, nice to meet you too, and thanks for your concern on my major hit here. I'm sorry, how old are you again? So long story short, the camera is gone. Thanks guys. Hope you are enjoying looking at pictures of my son, if you can even turn it on with a dead battery.
The hotel could care less about those that stay there and I would never ever stay there again or recommend it to anyone. For a "boutique" hotel, they are CLASSLESS. Spend your money elsewhere. Because I was ROBBED in more ways than one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.