In my opinion:
My wife and I went here to celebrate a special occasion. We were greeted by an aloof and unwelcoming hostess. Ok... no big deal - let's move on. After we were seated our server approached our table - ONLY acknowledging me, my wife was invisible to her - no - hello / good evening / how are you this evening / welcome to Brian's - nothing, nada, niente, rein! She solely and only acknowledged me, even striking up somewhat of a conversation with me as my wife sat across from me as if she didn't even exist. Very awkward for us (my wife and me). This is thought to be a "romantic", couples, special moments restaurant - not with the stiff hostess and totally rude server. It comes time to order - what does the server do - asks ME (the male) for my choice first (who does that???!!!) - I obviously ordered for my wife (and no, the server did not mean asking me first as if I was going to order for my wife - it was a clear ignorance again). Food comes - my wife is served what I ordered, I am served what she ordered (is it the end of the world? no - but, when you are paying about $30 PER ENTREE -then YES, things should be near perfect - this is your job!) Server didn't come over once to ask how meal was etc... to my wife's satisfaction, at least she didn't have to endure being ignored and patronized again. We finished our food, which by the way was mediocre at best, uninventive, boring and lacked any type of thought and passion. (Fish with mashed potatoes, 2 small asparagus, a few pieces of carrots and a few snap peas) - really? This is the best they could do at this "french" restaurant? Same rude server comes to clear our dishes, and again - takes my dish first as she stands hovering over me, leaves my wife's dish in front of her and begins to try to have a conversation with only me. I tried to acknowledge my wife and move along the server, without being overly rude and making a scene - finally she took my wife's dish and let us be. We got up and left saying that couldn't have ended sooner. What a horrible experience all around. We will never go back to this place. (And no, we are not overly-sensitive people - we have dined the world over at some of the best restaurants all around the globe and lived in 7 countries. We should not have to pay to feel uncomfortable while eating bland and tired food.)
If you own or manage Brian's, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.