We recently attended a wedding at this establishment and "attempted" to stay at the inn. We called and booked a room four months in advance and arrived a little over an hour before the wedding. Our plan was to arrive, check in, change into our nice clothes and attend the wedding. When we arrived, with our confirmation number on hand, the manager at the front desk informed us that our room had been cancelled! To make matters worse, the entire hotel was booked for the evening. The manager claimed that on the day we booked (4 months prior) we had called back a 2nd time and cancelled the room. This couldn't be further from the truth - in reality, we had called back, AT THEIR REQUEST, to CONFIRM our reservation. Clearly, the employee taking the call mistakenly cancelled our reservation in the computer.
So here we stood, less than one hour from the wedding, in street clothes, with nowhere to stay. The manager called to see if there were other neighboring properites with a vacancy, and after 20 minutes, informed us that all the rooms in neghboring hotels and inns were booked for the weekend. The best he could do was find us a hotel 20 minutes away, which would essentially mean we'd miss the wedding services. When we urgently asked the manager if he could at least allow us change in a bathroom or some other room to prepare for the weddding we would be attending at HIS ESTABLISHMENT, he seemed annoyed and unwilling to help. Finally, at the last minute, after we were reluctantly shown a bathroom to change in (in the reception hall no less), our friends miraculously found us a room at another inn down the street. I guess the manager had not called all the surrounding inns and hotels as he claimed!
Ultimately, we arrived after the ceremony had started and missed our friend as she walked down the aisle on her wedding day. Making matters worse, the cocktail hour was crammed, and when I went to the bar to request a bottle of water for my pregnant wife, I was informed that they had none. That's right, no water! So we went back to the front desk and asked the manager (the same gentlemen from earlier) if there was some way we could have glass of water for a pregnant woman, he told us to go to the bar. When we informed him that the bar indicated that they had no water, he told us that we should go down to the reception hall, which was not yet even open for guests and request a bottle of water ourselves. You read that correctly - the manager was unwilling to provide a simple glass of water for a pregnant woman and guests at a wedding in his establishment - he simply told us to go seek it out ourselves!
I am not a picky person at all - it truly does not take much to please me. However, I came away from this experience thoroughly disgusted with the staff at this Inn. At NO POINT did the manager even apologize to us for the clear error made in mistakenly cancelling our reservation - not even a simple "we're sorry for your inconvenience." There was no sense of urgency or willingness to help wedding guests who were clearly put in a bind as a result of the error, and the complete lack of service when requesting a simple glass of water for a pregnant women was both shocking and appalling.
I have stayed at hotels both home and abroad, and have never experienced such arrogance and unwillingness from a hiotel manager. I will never stay at this establishment, nor will I ever recommend it to anyone. Our experience was simply terrible and abhorrent.
- Also Known As:
- Inn At Lambertville Station Hotel Lambertville
- Hotel Lambertville Station
- Station Hotel Lambertville