Front desk originally screwed up with our reservation: we had asked for one king size bed room for 2 nights and they only had us for one 2 double beds room for one night (we managed to change it though). Generally, every time front desk clerks would completely ignore us for a few minutes and only then turn to us with big attitude. Manager was rude. Not a single smile on anybody's face. Extremely unpleasant environment.
Housekeeping vacuumed only open areas, so you could see dirt in the corners and under the chairs. Not to mention that if you're not fluent in Spanish, there is no way you can explain to them what you need. The bathroom door wouldn't close, there was no shampoo or conditioner and no washclothes, and, WORST OF ALL, the toilet was not clean - it had hairs and drip marks all over it! We asked for an extra blanket and it wasn't delivered, so we went down for it, and the guy gave us attitude, said they didn't have any blankets and that housekeeping was gone for the day and he would have to find someone to go get it from a different room (as though we care about how he gets it). We never got it that night, and they sent it to our room next day, only after we complained to the manager.
They had a few tables and a toaster right in the lobby - it was their breakfast area, the breakfast was offered only until 9am, so if you are on a vacation and want to sleep in, there's no way you can eat in the hotel and you have to go out. They are not worth even half of what they charge! For your own peace of mind, stay away from Best Wester Leisure Inn in Lakewood, NJ!!!
- Also Known As:
- Best Western Leisure Hotel Lakewood
- Best Western Lakewood
- Best Western Leisure Hotel
- Lakewood Best Western
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