We checked in to hotel after Sandy (storm) hit our area & damaged our home. The hotel was full of capacity and chaotic, but the entire staff maintained composure especially the manager Karen and the girls working the front desk. The girls working the front desk were young, one would think very little experience, but they handled themselves with utmost professionalism, I was amazed. This was consistent throughout our stay, and because of the impact of the storm they showed empathy to all guests. It felt as if the staff never went home. I would recommend this hotel to anyone. Kudo's to Karen and her staff!!! They turned a catastrophic event into a positive experience and made people forget about their losses while enjoying their stay.

I had the pleasure of staying at the Hilton Garden Inn in Lakewood NJ during Hurricane Sandy. Even though the hotel was booked solid, every want to be guest that came in was offered a cup of coffee and a place to sit while the storm was coming in. Hotel management put all staff on over time to make sure everything was taken of. The customer service has been above and beyond any I witnessed in a long time. I highly recommend this hotel and will return again.

One nice thing about Hilton Hotel properties are their consistency. The Hilton Garden Inn Lakewood is no exception. This motel is typical of what I expect from a Hilton Garden Inn, Clean, spacious rooms and good service. Breakfast is a combination of Buffett and cooked to order. Service and food were good; however, it is not free unless you are a Diamond Member. The exercise room had a good assortment of equipment and it was in good working order. The staff was efficient and courteous. The only problem I had was the entrance. It is a bit tricky thanks to the New Jersey street system where you have to turn right and do a loop around in order to turn left or make a U turn. Not the fault of the Motel, but a sign by the driveway would be helpful to see where it is.

The group of people at this hotel is absolutely amazing. From the GM Michael to the Assistant GM Karen to Jessica at the front desk to the always amazing Louie, they made weathering "Sandy" warm, comfortable and couldn't have been more accommodating. The hotel is wonderful, clean, great rooms, it was like being at home with this group.
Thanks!