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“3.5 Star hotel 5 Star Service” 4 of 5 stars
Review of DoubleTree by Hilton Hotel & Suites Jersey City

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DoubleTree by Hilton Hotel & Suites Jersey City
3.5 of 5 Hotel   |   455 Washington Boulevard, Jersey City, NJ 07310   |  
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Two Cities, One Great PKG
Ranked #4 of 11 Hotels in Jersey City
Certificate of Excellence 2014
United States
Top Contributor
83 reviews 83 reviews
65 hotel reviews
Reviews in 41 cities Reviews in 41 cities
116 helpful votes 116 helpful votes
“3.5 Star hotel 5 Star Service”
4 of 5 stars Reviewed June 28, 2011

This hotel had some of the best service I have ever encountered. The front desk was friendly, fun, and just really pleasant to deal with. Felix was super friendly and nice, with quick answers to any questions.

The hotel itself is very clean, modern, and in a nice safe location with quick access to NYC. The restaurant had great food and a nice atmosphere to enjoy a beer.

The area is nice and clean but has the feel of a financial district, open early and closed early. The plus is it isn't that crowded and their is a lot of restaurants etc in the area.

I must be honest though and say some parts of Jersey City are not that great, I would avoid the areas off the main strip at night, especially if alone and/or female. The shop rite 2 blocks behind the hotel was a bit "different" at night and I was a bit uncomfortable with the crowd.

I highly recommend this hotel as a great alternative to NYC and as a nice place for a conference etc.

Stayed June 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, June 30, 2011
Thank you very much for taking the time to share and post your comments. I am happy to hear you enjoyed your stay with us and found the service levels exceptional. Hope to be your first choice of accomodations should your travels take you back to the area!
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822 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 27, 2011

I just completed a 2 night stay at the Doubletree Suites in Jersey City. I have nothing negative to stay about the property itself. It seems fairly new and it's really clean and comfortable. The original room they gave me was a smoking room. As soon as I walked in I could smell it. I immediately called the front desk and the problem was rectified. We did however have a problem with getting directions and shuttle service from them. One of the added perks of this property is that it's close to the PATH station, which connects Jersey City and Hoboken to NYC. Upon arriving in Jersey City, we called the hotel to ask them to have them send their shuttle to pick us up. Unfortunately for us, there was a wedding going on at the time and the shuttle was out picking/dropping other people off, so we asking if they could call for a cab, which they did. At first, this was great, but then we looked the location up and it turns out the hotel is less than a block from the train station. We would have appreciated it if they told us this information as it's an easy walk that will save you a few bucks on cab fare. The second problem we encountered was Shan we asked for directions on how to get to Liberty Statue Park. Someone told my friend to walk 4 blocks down the street, then make a left. It turned out to be a 10 block walk, then a right, so his directions were waaaay off. We later found out that there is a light rail station right behind the hotel, which would take you right to the park. Initially, we asked the front desk to have their shuttle van drop us off, since the park was supposedly so close. We were told that their shuttle does not run on weekends!!! Granted they are located in a business area, you would think that there are other travelers that come and use this hotel for pleasure that are in need in a ride on the weekends.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, June 28, 2011
Thank you for taking the time to share your feedback and I do apologize for the confusion in reference to transportation and directions as you noted above. I have reviewed this with our front office and valet team. I hope you allow us another opportunity to service your travel needs when in the area.
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Knoxville
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 14, 2011

We stayed here with 2 other couples over the weekend of the Five Boro Tour which took place on May 1, 2011. Hotel staff was very accommodating. It allowed us to check in very early and to keep our bikes in our rooms so we didn't have to worry about theft from a car bike rack. Convenient to PATH train station which dropped us near Battery Park and the start of the ride (very important with 32,000 cyclists jockeying for position). Our view of the Manhattan skyline was somewhat obscured, very unlike the promo picture on the hotel's website, which was mildly disappointing since we paid extra for it. The hotel is located in a fairly quiet area which appears to have undergone a lot of nicely done rejuvenation recently. I'd stay here again.

  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, June 15, 2011
Thanks for the great comments and glad you enjoyed your stay. Hope to see you again soon!!
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Doha, Qatar
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 13, 2011

My family and bestfriend stayed in this hotel from June 6 to 10, 2011 for a short vacation. My kids loved so much our room.. very clean with big comfy beds.. and not to mention the TV channels that they enjoyed so much! We also appreciate the courteous and friendly hotel staff specially the ones in the front desk. We also loved the complimentary cookies that we got upon check-in. Thumbs up for you guys! Very much recommended :)

Stella Flores & Family
Doha, Qatar

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, June 22, 2011
Thank you for taking the time to post your comments and glad you enjoyed your stay with us. Hope to see you return again soon! Safe travels........
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salt lake city
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed June 8, 2011

I travel to NY on a monthly basis generally staying at the Hilton Millenium or what was the Embassy Suites. Had a last minute trip and there were no hotels in NYC under $600. Decided to try the DoubleTree and take the Path into Manhatten.

Incredibly helpful staff. I even called the hotel manager to let him know how impressed I was. Great location, 3 minute walk to the Path and for about $1.30, you can be in NYC in 10 mins.

Room was very clean, very good bed, with great pillows. Plenty of room. 2 flat screen tvs in the room. Love the cookies they give you at checkin.

Ate at the restaurant 1 night. Tried the steak. Great service, good food, fair price.

I didn't spend much time in Jersey City, but the area was quiet and safe. No complaints.

Used the gym one night and was pleasently suprised.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, June 16, 2011
Thank you again for taking the time to share and post your comments. It was our pleasure to service your travel needs. Look forward to seeing you again soon..........
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Montreal, Canada
1 review
5 of 5 stars Reviewed May 25, 2011

Nice location, easy to get to Manhattan. Close to a big mall for great shopping and movie theater. Felix was the best desk clerk we have ever met!

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, May 31, 2011
Thanks for sharing your comments and glad you enjoyed your stay! Hope to see you return soon. Safe travels...........
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Ottawa, Canada
1 review
5 of 5 stars Reviewed May 18, 2011

This was my first hotel booking in the NYC area and I will book the Double Tree in the future. Staff was amazing, especially Felix with his amazing suggestions for sights to see in the city. Room was nice and big for the 4 of us. Location near the mall and the supermarket was a great surprise. PATH train only 5 minute walk away!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, May 20, 2011
Glad you enjoyed your stay and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Address: 455 Washington Boulevard, Jersey City, NJ 07310
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#3 Romantic Hotel in Jersey City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City

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