My flight was delayed and, although I had a guaranteed room, the hotel advised me at 12:45 AM that it had given my room away. I spoke with the manager, Michael Boyle, by phone (he was not on the property) and he said he was sorry but the best they could do was transfer me to another Candlewood Suites five miles away. The desk clerk, JV, appeared to be the only person on staff. He is in his mid-20s. While we were discussing my options, I asked, "What if your mom came to my home, Detroit, and was told she was being transferred to a hotel five miles away, even though she had a guaranteed reservation?" His response was, "My mom's in the hotel business and she knows the penalty for arriving late." I was absolutely stunned! It was as though I had somehow delayed the flights to Newark! I was truly worried that my safety might be at risk - what if I got in the cab and I was suddenly told I owed a lot of money? As it happened, the cab company was reliable and the other Candlewood Suites in Secaucus was nice. I would NEVER NEVER NEVER use the Candlewood Jersey City again and I truly feel you're at risk if you do. I was teaching a class for the Port Authority of NY-NJ and had chosen this hotel because it was in walking distance of the PATH station and also the Port Authority offices.
- Official Description (provided by the hotel):
- Come and experience our new Comforts of Home bedding collection.The Candlewood Suites Jersey City is the only all suites hotel in the heart of the financial district of Jersey City, 214 suites, 8 floors, conveniently located near Harborside Financial Center, Exchange Place and Newport Financial Center. If New York City is your destination, the hotel is conveniently located between Exchange Place and Pavonia Path Stations. These trains will take you directly to midtown or lower Manhattan. Each spacious suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over-sized executive desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD player and VCR. Work off some stress in our fitness center or visit our Candlewood Cupboard. Whether your trip is for business or pleasure, our hotel can offer you the best value in the Jersey City and New York City area.Check out our special 'City Pass Package', which focuses on making your New York vacation more affordable. ... more less
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- Also Known As:
- Candlewood Suites Jersey City Hotel Jersey City
- Candlewood Jersey City
- Jersey City Candlewood Suites