My parents wanted to spend my mom's 71st b-day in NY. because i was not able to attend, i sent and email to reservations department of the hotel asking them to prepare her a small cake and a card, or something like that, at first i was not sure if they would respond, but they did, in a matter of 2 days i was able to get in contact with Mr. DIGON who is part of the concierge team, he was kind and very helpful gave me a choice of small details that they could do for her, they even wrote a letter in another language as it was written by hand. This are small details that make the difference between a hotel and another, it is not how much you spend on the room, or the rating, it is always about the human touch and that is why i think this hotel is great!.
My whole family had a great stay, they enjoyed the facilities of the hotel, the friendliness of the staff, it was clean and overall a 4.5 out of 5. Thank you Westin, specially Mr Digon.