This was our second stay at the Westin in Jersey City. First, I have to say we LOVE this property for it's proximity to Manhattan and ease in getting wherever you want to go. We also love the size of the rooms and cleanliness.
For this trip we scored a great rate (non-refundable though) by using the promos of buy 2 nights, get the 3rd free. The hotel is in a good, clean and safe part of Jersey and extremely convenient to important things such as the PATH (Jersey's subway), mall shopping (within two blocks) and many eateries and coffee shops. Depending on what side of the hotel you're on - there are great views of the Manhattan skyline and the river.
The beds are comfortable and the room size is wonderful. You won't find a room this large for a great price in any of the hotels near Times Square or much of Manhattan.
We were impressed by the fitness room and size of pool - even more impressive is for $5 per day you can basically "rent" New Balance brand workout clothes and shoes if you forgot your gear or just decide to use the facilities on the whim. They offer complimentary ear buds and towel service in the workout room with many machines and treadmills to use.
Wi-fi is not included with your room which is unfortunate as most hotels of this calibur include that in their rates.
Our issues this visit revolved around poor billing and follow-up when we raised the issue. To take advantage of the promo our room was prepaid. Upon arriving and checking-in, we were charged again. When we called the front desk to find out why the second charge we were told it was for incidentals which we fully expected however not to the tune of $150 per night - especially when the room was already fully paid for. When we questioned why the large amount we were told by the front desk that the "bank must've entered in the wrong hold amount". We work in the banking industry so we knew this was false. The hold placed on cards is whatever amount the hotel keys in. The manager was supposed to correct the charge and give us a follow-up call. We never heard anything again. As of today we still have two charges on our account and no follow-up. This issue and the shock of a bottle of hairspray costing $16.95 were the only negatives to this stay.
Pros: Location, ease of getting into Manhattan, room size, views of skyline, walking distance to mall, Starbucks, various eateries, cleanliness and again, location - all of these are the reasons why we wouldn't hesitate to stay here.
Cons: pretty outrageous prices in their sundries store, overcharging our card with nothing said or done to rectify the situation.