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“Great hotel” 5 of 5 stars
Review of The Westin Jersey City, Newport

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The Westin Jersey City, Newport
4.0 of 5 Hotel   |   479 Washington Boulevard, Jersey City, NJ 07310   |  
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Ranked #3 of 11 Hotels in Jersey City
Toronto
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Great hotel”
5 of 5 stars Reviewed January 16, 2013

This is a new hotel in J-City, which really has absolutely nothing going on in the city itself, but was here on business, and NYC is only a PATH train away (station's across the street).

The hotel's virtually brand new. It looks it, feels it and was a great stay overall. The staff were courteous as expected, and the facilities left nothing to be desired.

The room looked great, bed was comfortable and the feel was modern. Clean and overall comfortable. Felt like a new hotel, which it was.

Big mall behind the building as well as a grocery store, and though you're in J-City, if you didn't want to stay in the bustle of Manhattan, definitely would consider this place. It's really close enough, and in a safe part of town.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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863 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Upton, MA
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 13, 2013

The Hotel was VERY nice. All the amenities were there. Our service was prompt and friendly. Really, our only disappointment was the view and that was almost entirely our own fault. There is a premium fee for being on the uppermost floors and I ASSUMED it was because the view of the NYC skyline would be great. Not great. We had to bend over and lean our faces almost touching the window to see the NYC skyline, (although, the glimpse of the Freedom Tower is MIGHTY impressive.) Our room was spacious, the appointments were very tasteful. We didn't have decaf coffee for our in room cafe service, oh boo..hoo. but they brought it to us immediately, as well as an extra robe. The car valet service was quite prompt. Our room was directly across from the ice machine and I thought it would be a noise problem. not at all, Didn't hear a thing. but the BEST thing was the bed. OMG! THE most comfortasble bed I've EVER slept in in a hotel. Slept like a rock. It was SO comfy. this hotle is also very close to a great shopping area. it seemed bery busy and upscale. Seemingly nice neighborhood. Cannot comment on any other features, we were elsewhere for meals , didn';t visit the restaurant or bar , not even the convenient little snack kiosk with a quick breakfast selection. But the services we DID use were excellent. If you want a good night's sleep, this is great. If you want a guaranteed view, look elsewhere.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, Indiana
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 13, 2013

We spent just one night here prior to a cruise December 2012. We had traveled all day thru a terrible snowstorm in Pennsylvania, and were stressed and ready to rest. Friendly welcome and handy valet parking and we were on our way to our rooms. We were disappointed that even though we called that afternoon to make sure one room had 2 beds,( for us and 2 kids) when we arrived they only had king bed rooms left. In-laws in room down the hall, and a very nice rollaway was brought in to our room for one of the boys...the rest of us slept in the king bed and did get a good night of rest regardless. This was a Hotwire reservation so I knew we would have to take what we could get. Prior to retiring for the night we had planned to take the PATH train over to NYC and have dinner and view the 911 Memorial. We had obtained online free tickets months before . Being 5 hours past schedule due to the bad storm, made this impossible however:( So we ordered yummy Italian food in to the hotel and then explored the hotel, used the gorgeous pool and hot tub and the boys even worked out in the fitness center. Everything very spacious and clean. There was a large loud Indian wedding reception going on in one of the conference rooms on our floor, but the noise never bothered us in our rooms. Husband boys and I walked across the street to the end of a little walkway that overlooked New York Harbor, and vieewed the spectacular skyline. It was freezing cold so we didn't linger, but this is a very nice area and we commented it would be a wonderful base for exploring NYC in a warmer season.
We wish we could have arrived earlier to enjoy the city, but had a very nice night and woke up feeling relaxed and ready to cruise! Hoboken is literally 1.5 miles from this hotel so we went the next morning to try to go to Cake Boss...made the mistake of eating breakfast at Johnny Rockets first, and by the time we got to Carlos Bakery, the line was 60 deep waiting outside:( We decided not to wait, and heading to the Bayonne cruise port , which was only 10-15 min from the hotel.

Room Tip: If you book with Hotwire be prepared to take what you get...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau
1 review
4 of 5 stars Reviewed January 5, 2013

I stayed at the Westin for 2 nights and it was great. The staff was nice, no complaint. Great restaurant, breakfast was simple but good. Great room, clean, OK view, super comfy king size bed, plenty of space and beautiful bathroom.

Wi-Fi is available in the lobby which is pretty cool. If you want it in your room you have to pay an extra though.

Path trains are AWESOME. It's a five minute walk to the station and you're in downtown NYC in less than 15 min. (And its only 2$!)

Have a great and safe trip! Enjoy!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

Friendly staff rooms always clean and tidy. Close proximity to path train to NYC do easy to get in. I have stayed here 30 plus times and never have had anything to complain about. Decent food at the steakhouse as well.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed here for 5 nights over Christmas on our honeymoon from London. We chose the hotel on the strength of the good reviews and because we wanted to stay out of the city centre, and we didn't regret it. We paid to upgrade to a King Room on the 22nd floor, which had a stunning bathroom, a really comfy, huge bed and amazing views of NYC. The only criticism is that the heating unit was noisy and we couldn't seem to turn it off overnight, so it woke us up a few times. The staff were all excellent and room service was great and not too expensive. The pool, jacuzzi and gym were of a very high standard. We did not use the bar/restaurant areas during our stay but they looked nice.

Room Tip: Try to get a room higher up the building with a view of the Hudson River.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Having stayed in 5 hotels over 2 weeks in 5 cities, I find Westin my least favourite.

The hotel is great in every sense except service. Professional, definitely. But it doesn't come with a smile and honestly, it came across as if they are just doing their job.

The only time we got a smile was when the lady at the front door to the hotel was surprised when we tipped her for holding the door for us as we lugged our luggage out of the hotel to the limousine they called for us to take us to NYC.

The lack of warmth in service kinda marred our holidaying experience, making it even colder than it already is in NY.

Just for added info - the limousine to walmart cost $30/one way and $58(+toll) to NYC.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie T, Executive Assistant to the General Manager at The Westin Jersey City, Newport, responded to this review, January 3, 2013
Dear tinkilily,

Thank you for taking the time to review our property.

On behalf of the General Manager, I would like to apologize for the disappointing experience you had during your recent stay with us. Please know that this is not typical of the exceptionally high standard of service that we take such pride in and I do sincerely hope you will not judge us solely on the basis of this particular experience.

Please be assured that I have forwarded your comments to our Managment Staff to ensure that they review them with their teams and that other guests do not have the same experience.

Thank you again for your feedback and we hope to have the opportunity to welcome you back to redeem your faith in our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Jersey City, Newport

Address: 479 Washington Boulevard, Jersey City, NJ 07310
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jersey City
#2 Romantic Hotel in Jersey City
#4 Family Hotel in Jersey City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Jersey City, Newport 4*
Number of rooms: 429
Official Description (provided by the hotel):
The Westin Jersey City Newport is close to Newark Liberty International Airport, Wall Street, Manhattan's World Financial Center, Greenwich Village; Union Square; Midtown Manhattan, and Times Square. ... more   less 
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Also Known As:
The Westin Jersey City, Newport Hotel Jersey City
Westin Jersey City Newport

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