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“Restful and beautiful” 5 of 5 stars
Review of The Westin Jersey City, Newport

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The Westin Jersey City, Newport
4.0 of 5 Hotel   |   479 Washington Boulevard, Jersey City, NJ 07310   |  
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Ranked #3 of 11 hotels in Jersey City
South Bend, Indiana
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Restful and beautiful”
5 of 5 stars Reviewed January 13, 2013

We spent just one night here prior to a cruise December 2012. We had traveled all day thru a terrible snowstorm in Pennsylvania, and were stressed and ready to rest. Friendly welcome and handy valet parking and we were on our way to our rooms. We were disappointed that even though we called that afternoon to make sure one room had 2 beds,( for us and 2 kids) when we arrived they only had king bed rooms left. In-laws in room down the hall, and a very nice rollaway was brought in to our room for one of the boys...the rest of us slept in the king bed and did get a good night of rest regardless. This was a Hotwire reservation so I knew we would have to take what we could get. Prior to retiring for the night we had planned to take the PATH train over to NYC and have dinner and view the 911 Memorial. We had obtained online free tickets months before . Being 5 hours past schedule due to the bad storm, made this impossible however:( So we ordered yummy Italian food in to the hotel and then explored the hotel, used the gorgeous pool and hot tub and the boys even worked out in the fitness center. Everything very spacious and clean. There was a large loud Indian wedding reception going on in one of the conference rooms on our floor, but the noise never bothered us in our rooms. Husband boys and I walked across the street to the end of a little walkway that overlooked New York Harbor, and vieewed the spectacular skyline. It was freezing cold so we didn't linger, but this is a very nice area and we commented it would be a wonderful base for exploring NYC in a warmer season.
We wish we could have arrived earlier to enjoy the city, but had a very nice night and woke up feeling relaxed and ready to cruise! Hoboken is literally 1.5 miles from this hotel so we went the next morning to try to go to Cake Boss...made the mistake of eating breakfast at Johnny Rockets first, and by the time we got to Carlos Bakery, the line was 60 deep waiting outside:( We decided not to wait, and heading to the Bayonne cruise port , which was only 10-15 min from the hotel.

Room Tip: If you book with Hotwire be prepared to take what you get...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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830 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gatineau
1 review
4 of 5 stars Reviewed January 5, 2013

I stayed at the Westin for 2 nights and it was great. The staff was nice, no complaint. Great restaurant, breakfast was simple but good. Great room, clean, OK view, super comfy king size bed, plenty of space and beautiful bathroom.

Wi-Fi is available in the lobby which is pretty cool. If you want it in your room you have to pay an extra though.

Path trains are AWESOME. It's a five minute walk to the station and you're in downtown NYC in less than 15 min. (And its only 2$!)

Have a great and safe trip! Enjoy!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

Friendly staff rooms always clean and tidy. Close proximity to path train to NYC do easy to get in. I have stayed here 30 plus times and never have had anything to complain about. Decent food at the steakhouse as well.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed here for 5 nights over Christmas on our honeymoon from London. We chose the hotel on the strength of the good reviews and because we wanted to stay out of the city centre, and we didn't regret it. We paid to upgrade to a King Room on the 22nd floor, which had a stunning bathroom, a really comfy, huge bed and amazing views of NYC. The only criticism is that the heating unit was noisy and we couldn't seem to turn it off overnight, so it woke us up a few times. The staff were all excellent and room service was great and not too expensive. The pool, jacuzzi and gym were of a very high standard. We did not use the bar/restaurant areas during our stay but they looked nice.

Room Tip: Try to get a room higher up the building with a view of the Hudson River.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Having stayed in 5 hotels over 2 weeks in 5 cities, I find Westin my least favourite.

The hotel is great in every sense except service. Professional, definitely. But it doesn't come with a smile and honestly, it came across as if they are just doing their job.

The only time we got a smile was when the lady at the front door to the hotel was surprised when we tipped her for holding the door for us as we lugged our luggage out of the hotel to the limousine they called for us to take us to NYC.

The lack of warmth in service kinda marred our holidaying experience, making it even colder than it already is in NY.

Just for added info - the limousine to walmart cost $30/one way and $58(+toll) to NYC.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie T, Executive Assistant to the General Manager at The Westin Jersey City, Newport, responded to this review, January 3, 2013
Dear tinkilily,

Thank you for taking the time to review our property.

On behalf of the General Manager, I would like to apologize for the disappointing experience you had during your recent stay with us. Please know that this is not typical of the exceptionally high standard of service that we take such pride in and I do sincerely hope you will not judge us solely on the basis of this particular experience.

Please be assured that I have forwarded your comments to our Managment Staff to ensure that they review them with their teams and that other guests do not have the same experience.

Thank you again for your feedback and we hope to have the opportunity to welcome you back to redeem your faith in our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
2 reviews
5 of 5 stars Reviewed January 1, 2013

We have just returned from staying 6 nights over xmas in this hotel with 2 children aged 8 and 4. We had a terrific time and the hotel superseded our expectations, which were high due to the previous feedback on trip advisor. The location is very good, the room was large, clean, very comfortable with a great view. The service was exceptional, the food in the fire and smoke restaurant was also very good and reasonably priced. All in all an absolutely brilliant stay and I would also like to Dan on the concierge desk (very helpful), Rowetta on check in, the girls who kept the room clean ( good job) and the door man who arranged our return transport.
My only gripe, is that wifi in the rooms is expensive although it is offered free in the lobby?
We would revisit (no hesitation), we would absolutely recommend and it is easily the best hotel in the area.

Room Tip: Pay for the deluxe rooms for a great view
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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plant city,fl
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 47 cities Reviews in 47 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 26, 2012

We stayed in this hotel because it was cheaper than those highly exorbitant priced hotels with crappy rooms in NYC.This one was a nice hotel with enough room space. There is no specific restaurants around. Right next to it is a mall with Macy's and in a driving distance is Target. Path station is like 3 mins walking distance from the hotel, if you plan to take a cheaper option($2.25 each way) to get to NYC, if not then you need to pay $50 each way by cab. With the deal I received, I thought it was worth it considering we were visiting NYC

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Westin Jersey City, Newport

Also Known As:
The Westin Jersey City, Newport Hotel Jersey City
The Westin Jersey City, Newport Hotel
Westin Jersey City
Westin Jersey City Newport
Address: 479 Washington Boulevard, Jersey City, NJ 07310
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jersey City
#4 Family Hotel in Jersey City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Jersey City, Newport 4*
Official Description (provided by the hotel):
The Westin Jersey City Newport is close to Newark Liberty International Airport, Wall Street, Manhattan's World Financial Center, Greenwich Village; Union Square; Midtown Manhattan, and Times Square. ... more   less 
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