Friendly staff rooms always clean and tidy. Close proximity to path train to NYC do easy to get in. I have stayed here 30 plus times and never have had anything to complain about. Decent food at the steakhouse as well.

We stayed here for 5 nights over Christmas on our honeymoon from London. We chose the hotel on the strength of the good reviews and because we wanted to stay out of the city centre, and we didn't regret it. We paid to upgrade to a King Room on the 22nd floor, which had a stunning bathroom, a really comfy, huge bed and amazing views of NYC. The only criticism is that the heating unit was noisy and we couldn't seem to turn it off overnight, so it woke us up a few times. The staff were all excellent and room service was great and not too expensive. The pool, jacuzzi and gym were of a very high standard. We did not use the bar/restaurant areas during our stay but they looked nice.

Having stayed in 5 hotels over 2 weeks in 5 cities, I find Westin my least favourite.

The hotel is great in every sense except service. Professional, definitely. But it doesn't come with a smile and honestly, it came across as if they are just doing their job.

The only time we got a smile was when the lady at the front door to the hotel was surprised when we tipped her for holding the door for us as we lugged our luggage out of the hotel to the limousine they called for us to take us to NYC.

The lack of warmth in service kinda marred our holidaying experience, making it even colder than it already is in NY.

Just for added info - the limousine to walmart cost $30/one way and $58(+toll) to NYC.

We have just returned from staying 6 nights over xmas in this hotel with 2 children aged 8 and 4. We had a terrific time and the hotel superseded our expectations, which were high due to the previous feedback on trip advisor. The location is very good, the room was large, clean, very comfortable with a great view. The service was exceptional, the food in the fire and smoke restaurant was also very good and reasonably priced. All in all an absolutely brilliant stay and I would also like to Dan on the concierge desk (very helpful), Rowetta on check in, the girls who kept the room clean ( good job) and the door man who arranged our return transport.
My only gripe, is that wifi in the rooms is expensive although it is offered free in the lobby?
We would revisit (no hesitation), we would absolutely recommend and it is easily the best hotel in the area.