Having stayed in 5 hotels over 2 weeks in 5 cities, I find Westin my least favourite.

The hotel is great in every sense except service. Professional, definitely. But it doesn't come with a smile and honestly, it came across as if they are just doing their job.

The only time we got a smile was when the lady at the front door to the hotel was surprised when we tipped her for holding the door for us as we lugged our luggage out of the hotel to the limousine they called for us to take us to NYC.

The lack of warmth in service kinda marred our holidaying experience, making it even colder than it already is in NY.

Just for added info - the limousine to walmart cost $30/one way and $58(+toll) to NYC.

We have just returned from staying 6 nights over xmas in this hotel with 2 children aged 8 and 4. We had a terrific time and the hotel superseded our expectations, which were high due to the previous feedback on trip advisor. The location is very good, the room was large, clean, very comfortable with a great view. The service was exceptional, the food in the fire and smoke restaurant was also very good and reasonably priced. All in all an absolutely brilliant stay and I would also like to Dan on the concierge desk (very helpful), Rowetta on check in, the girls who kept the room clean ( good job) and the door man who arranged our return transport.
My only gripe, is that wifi in the rooms is expensive although it is offered free in the lobby?
We would revisit (no hesitation), we would absolutely recommend and it is easily the best hotel in the area.

We stayed in this hotel because it was cheaper than those highly exorbitant priced hotels with crappy rooms in NYC.This one was a nice hotel with enough room space. There is no specific restaurants around. Right next to it is a mall with Macy's and in a driving distance is Target. Path station is like 3 mins walking distance from the hotel, if you plan to take a cheaper option($2.25 each way) to get to NYC, if not then you need to pay $50 each way by cab. With the deal I received, I thought it was worth it considering we were visiting NYC

The hotel is conveniently located in NJ, and also good if your intention is to go to Manhattan, be it by car or using the subway. The rooms are clean and big enough, with all that you expect from a good hotel. The staff was very friendly and the restaurant served amazing food so I would recommend it if you don't mind the price