My friend and I redeemed some free airline awards and were looking forward to a couple of days in NYC. We were supposed to arrive today. As everyone knows, Hurricane Sandy left airports closed, evacuated cities, flooding, power outages, etc. Obviously our flights were cancelled. Jersey City remains without power as I write this, but Lonnie refused to give me a refund despite his place not having power or heat citing his NO REFUNDS policy. Well, his policy also states 100% satisfaction guaranteed or your money back. So, even if I could make it to Jersey City, I would not be satisfied staying somewhere with no power or heat, no transportation, and near flood zones! Where is his commond decency? When I finish posting this, I'm calling the Jersey City Chamber of Commerce, the BBB, and whomever else I can think of!
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