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“Poor customer service @ wedding” 2 of 5 stars
Review of Renaissance Woodbridge Hotel

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Renaissance Woodbridge Hotel
3.5 of 5 Hotel   |   515 Route 1 South & Gill Lane, Iselin, NJ 08830   |  
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Hotel amenities
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Free Parking
Ranked #1 of 3 Hotels in Iselin
Neptune City, New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Poor customer service @ wedding”
2 of 5 stars Reviewed January 12, 2014

Attended a wedding here and stayed the night. Female Maitre D with blond hair was rude and borderline disrespectful when I had a problem with hair strand in my meal. She told me pull it out and eat it. I complained to another manager & called corporate who promised to take corrective action. She does not deserve to work in the hospitality industry.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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247 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Winslow, United Kingdom
Top Contributor
132 reviews 132 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stay here regularly....staff always helpful, even when big weddings or functions on. Good value bar, great chicken wings...
Good breakfast buffet... This time I ordered a la carte, eggs Benedict...they were good.
This hotel doesn't have amazing views etc...but it's great for a single night or two!!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mount Airy, North Carolina
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2013

Beautiful hotel! Food was great and the staff was very friendly. The location was great for us. We were traveling on business and the hotel is next to the corporate park we were visiting. Also, there are near several shops and restaurants. Very pleased!! Will be staying there again soon!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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uk
Top Contributor
170 reviews 170 reviews
78 hotel reviews
Reviews in 65 cities Reviews in 65 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed December 11, 2013

Stayed here on 10 December. Room 211 was pre allocated as part f a group booking. Check in was quick and easy. Ordered room service food around 1030pm. Food was fresh and delivered in a timely manner. Wifi worked fine and was of good speed.
The small things that weren't so great..... A few black hairs in the bathroom,, why don't hotels us a vacuum cleaner hose attachment to deal with this ? Also the bed lamp had a bulb missing. Both small things but at a high end hotel , attention to detail matters. The check out was smooth and efficient.
The hotel is close to the mall. Also there are a few eating places close by. A good all round hotel

Stayed December 2013, traveled on business
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 7, 2013

rooms were standard, clean and spacious. There was however very little nearby except a couple of malls. nice lobby area and free in-room wifi. Hotel provide courtesy shuttle to/from Woodbridge and Menlo malls.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Lightwater Uk
Top Contributor
175 reviews 175 reviews
54 hotel reviews
Reviews in 101 cities Reviews in 101 cities
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed November 28, 2013

Having stayed at this hotel, it's a pity to report some poor areas. Firstly the positive, a good size parking lot and funky reception area with cool furniture. The indoor pool is of a good size and the fitness centre has numerous cv machines in good working condition, everything you would need for a satisfactory workout. The rooms are of a good size and appear fairly well sound proofed. The bathroom has quality toiletries provided. There are free daily papers available and limited tea coffee in the room, but cheap paper cups. Now for the not so good news, the room condition was poor, the blackout curtains hanging off the rail, a broken wooden luggage rack, broken clothes hanger. The room window opening handle on one side would not close securely so let in a draught and the wind whistle during the night disturbing my sleep. Worse still the attitude of the reception staff, who whilst dealing with me appeared to find me invisible but continued to moan about having to work over thanksgiving. It's not as though most guests are with their family either! This hardly set a holiday atmosphere for anyone.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Old Bridge, New Jersey, United States
1 review
1 of 5 stars Reviewed November 24, 2013

Poor experience. Room was not properly cleaned as there was evidence of the previous guest ordering room service. The website stated that the suite came with complimentary water. When I called down to concierge to enquirer I was informed that they do not offer such a thing. When I informed her that is stated this on their site she told me I was mistaken. If that wasn't enough one of the amenities was supposed to be a mini-refrigerator. This needed to be requested after I was checked into the room. The final topping on this whole experience was the room over near the desk was crawling with ants.Never again will I stay here nor will I recommend anyone to stay here. STAY AWAY!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Woodbridge Hotel

Address: 515 Route 1 South & Gill Lane, Iselin, NJ 08830
Phone Number:
Location: United States > New Jersey > Iselin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Iselin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Woodbridge Hotel 3.5*
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Also Known As:
Woodbridge Hotel Iselin
Sheraton Iselin
Iselin Sheraton

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