This is one of the NOISIEST hotels I have EVER stayed in, and I've stayed in a lot.
The maids seem to think its ok to let the doors slam every time they come in and out of a room, and they do this about 5 times per room. They need a doorstop or something to keep the door open, the doors here are heavy and boy do they slam.
There were also a ton of kids/ teenagers staying here and they seemed to think it perfectly acceptable to run up and down the corridors shouting, screaming & slamming doors until 4am. Management should have been on top of this.
The tv also seems to be on some sort of power saving mode and just turns itself off every hour or so, very annoying.
They have a shuttle to the nearby malls which is great, but the first shuttle to the menlo park mall doesn't leave until 12.15, why so late?
The rooms are clean and comfy, but if I hear one more door slam...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry that the noise at the Hotel disturbed you. We did have a few louder than usual youth groups in over your stay. Our security and overnight staff try to respond quickly to any noise complaint as soon as they are alerted. I am happy to tell you that we have found a new product that keeps the doors open during the cleaning process and prevents the in and out banging. it is nice to have really good solid doors but they can be loud if not closed gently.
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The shuttles to the mall begin at 10 am everyday. I am sorry that that was not communicated to you. We do have two shuttles now and our goal is to get everyone where they need to be as quickly as possible.
Thank you for your feedback. we rely on our guests to help us immprove the experience for everyone.
at your service
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.