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“Wrong Room” 3 of 5 stars
Review of Renaissance Woodbridge Hotel

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Renaissance Woodbridge Hotel
3.5 of 5 Hotel   |   515 Route 1 South & Gill Lane, Iselin, NJ 08830   |  
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Free Parking
Ranked #1 of 3 hotels in Iselin
Sewell, New Jersey, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Wrong Room”
3 of 5 stars Reviewed July 19, 2013

Checked into this hotel on two distinct days one week apart and both times they checked me into a room that was already occupied. One mistake is acceptable, but two times? wow. The general manager did seek me out and comp my dinner one night and put 10,000 points in my account. Note that I am a platinum member. I am wary of the front desk service of this hotel. I must add the bar and food service is pretty good for a Renaissance.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 20, 2013
Eric,
it was good to talk to you and i am glad you enjoyed the food and bar service. As we spoke the fact that you were checked int an occupied room was unacceptable and twice is certainly too much. We did have some anommolies with our room status communication but we are sure that we have corrected the issues and this will not happen on your next visit.

Thanks for being a loyal customer and thanks for the feedback. make sure you tell everyone how good the six points brewery sweet action beer is.

At your service.
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212 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Winchester, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 12, 2013

Stayed here several times on business, the most recent time in June. It was mid-week and we arrived late (11.45pm) due to a delayed flight. One reason for choosing Marriott and the 'Renaissance' brand is that usually you can get a late meal or beer if your travel plans changed. Really disappointed to find that that restaurant/bar was already close and no room service available. Rooms are standard and gym is adequate but for $200/night you tend to expect a little more.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2013

Great room, very spacious. Bed was comfortable. Pool was clean and a decent size. Overall great value for the area.

Only down point was irregular room cleaning. Had to request our room be cleaned one day which should not be needed.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 10, 2013
Thanks for the great comments and the feedback. We are always trying to upgrade the guest experience. Really sorryyou had to call for housekeeping service. Make sure you let us know when you are coming back and we will be sure to exceed every expectation.

At your service
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New York City, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 3, 2013 via mobile

Would highly recommend this hotel if you're in the area for family gatherings, meetings, or other non-tourist reasons. It's close to the airport, on major local roads, and has nice suites to spend time with the family. Staff was friendly and breakfast included in some rates which is rather good. Overall pleasant and comfortable stay

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 10, 2013
Thank you for your review and feedback. If you find yourself in the Hotel again ask for me. I and my staff will help you discover some of the local places to sip, savour and see. We have a lot of hidden gems and are happy to help folks find them.

At your service
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Clifton, New Jersey
1 review
2 of 5 stars Reviewed June 24, 2013

I decided to spend the weekend hear with my 8 and 12 year old and it was a big mistake, Sunday they have this big party at the outdoor pool a lot of alcohol and not appropriate behavior environment for family, we couldn't use the pool and also they were charging for it.
Renaissance it is a brand that they should take care of it,t he hotel is very nice, business oriented the service at the restaurants was very good, but again Sunday's party at the pool destroys all the quality of the hotel. I saw more complaints about this here but it seems that the hotel is not doing anything about that. Definitely not coming back !

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 2, 2013
Thank you for your feedback on the Sunday event. we do have a series of events by our pool this summer. we try to provide something for everyone. On Fridays we are doing happy hour by the pool our pool bar is open and we are playing low key music for everyone. Anyone is invited to lounge or sit in a cabana and have snacks and drinks. it is very mellow from 4 to 8. on Saturday we have a family day flaoting toys , frozen drinks ( alchohol or non alchol) we even have a snow cone machine. From 4 to 7 we have a local singer songwriter playin his guitar and singing very laid back stuff. this event is for hotel guests and great for families. there is a full menu available and lots of seating. On Sundays we do a DJ dance party from 2 to 7. though this is more of an adult themed event everyone is invited. This event is not sponsored by the hotel we are just providing the Food and Beverage. If you are a hotel guest you never have to pay any admission for any events. We do are best to be sure that language and music are PG and that atire is beach appropriate. We always reserve the olympic indoor pool as a quiet no alchohl area. During the week we provide lounge chairs and cabanas for guest use on a first come first serve basis and provide food and beverage through room service for hotel guests.
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 22, 2013

The furnishings are modern, the rooms well appointed and the room service cheap/tasty

HOWEVER

It is let down by its location, next to a busy loud road and not really near anything (well, there is a mall across the road but its fairly basic). The pool area, which is newly refurbished is disappointing. The loungers are uncomfortable and the towels are old and frayed.

Whilst the decor is trendy/modern, it still manages to feel a little "cheap". In addition the air conditioner in my room was so loud I couldn't keep it on in the night time!

Not a bad hotel at all but not somewhere I would personally choose again...

Room Tip: Ask for a room away from the road
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 3, 2013
Thank you for your feedback. Though the location seems somewhat isolated we are constantly searching our area for new discoveries around food , beverage , sight seeing and shopping. our navigators have a great library of local favorites to help you get the most our of your stay.
our large indoor and outdoor pool are a great attraction and get alot of use. i aplogize if there we did not meet your expectations. Your comment on the towels was timly and we have ordered a new supply that has just arrived.

We are constantly upgrading and enhanceing our amenities and decor from our new covered outdoor patio to original local artwork.I would certainly not describe anything in our Hotel as cheap but if you would like to contact me directly at the Hotel i would love to get additional detail on your vist

at your service
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Reading, Pennsylvania
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 11, 2013

Hotel is in a good location, and offers plenty of good restaurants nearby. Staff is warm and friendly and someone was always there to greet you. Hotel is a bit rundown and is showing some signs of age. It is not a bad hotel, but for the price I feel the quality could be better.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris Q, Manager at Renaissance Woodbridge Hotel, responded to this review, July 3, 2013
Thanks for the feedback. we are constantly working on upgrading our rooms and amenities to enhance the guest experience.We are currently adding new bedding and upgraded towles to the rooms and are just finishing installing new JBL stereo docking stations in every room.

We just finished our new out door covered patio and are constantly ehancing our artwork . We have also added some great live music on selected weekdays and weekends.

Please come back again and discover our improvements.
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Additional Information about Renaissance Woodbridge Hotel

Also Known As:
Woodbridge Hotel Iselin
Sheraton Iselin
Iselin Sheraton
Address: 515 Route 1 South & Gill Lane, Iselin, NJ 08830
Phone Number:
Location: United States > New Jersey > Iselin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Iselin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Woodbridge Hotel 3.5*
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