If you are thinking about booking to stay here over the weekends, they have a Las Vagas style pool party from 10am to 6pm. The pool cant be used to relax(unless you want to join in)The music plays for the 8 hours and it's loud. The windows of the rooms, especially those on the pool side of the hotel vibrate, anything not fixed in the room vibrates. It's impossible to get any sort of rest or work done. The music drowns out the TV in your room. Hours of unwanted music is certainly not conducive to a relaxing time.
The management are less then interested and dismissed my complaint, without an apology or offer of an other room away from the noise. The general manager who was in the hotel couldn't even be bothered to see me when I asked to speak to him, preferring to stay with his family rather than addressing customer concerns. He should remember those customers keep him in a job.
Avoid the hotel on a Sunday
Get a room as far away from the pool area as possible, especially on a Sunday.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We apologize to you and our other British Airways crew that stay at the hotel regularly. There was an event from 2 to 7 on that sunday which did get much louder than we expected. There are events on Saturday and Sunday at the pool through the summer. Saturday is a more laid back family thing with a local singer songwriter playing from 4 to 7. Sunday we do have a more lively event with a very active pool bar scene from 2 to 7 with a disc jockey but we have toned the volume way down so has not to disturb the other guests. For our flight crews we are being extra careful to put all your rooms on the side of the hotel away from the pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.