Bottom line, this hotel has a lobby that rivals any 5 star hotel, seems like a high end hotel from the minute you walk in the door. HOWEVER that experience was totally ruined as soon as we reached the front-desk and was rudely greeted by a clerk who obviously hates her job and seemed preturbed to have to check us in.
Our room was VERY clean, very spacious, looks like it was just recently remodeled, if not, was well maintained. SERIOUSLY comfortable beds and clean new looking linens. Shower was clean, bathroom was what we expected.
The entire experience was ruined by the rude staff at the front-desk, their attitude was unacceptable, we were treated more like inmates than welcomed guests. Hilton Honors members no-less. The clerk at the front-desk was quick to remind us that we were only Silver level Hilton Honors members and not GOLD members. So I guess she was justifying her substandard treatment of us.
GREAT hotel, if you are speaking of the accomedations and property itself, impressive for this particular area. NOT so great if you are speaking of the front-desk staff.
To the owner, if you would hire front-desk staff that know how to smile and treated the guests like they appreciated the business, you would have a home run.
- Official Description (provided by the hotel):
- Formerly the Hilton Woodbridge, The Hotel Woodbridge at Metropark features 200 elegantly appointed guestrooms, three on-site restaurants including our famous Bogarts Lounge, Spats NY Style Steakhouse, Le Cafe Metro and The Terrace Lounge. Our hotel also features a state-of-the-art Health Club with spa and massage center, indoor pool and Jacuzzi. You simply won't find these kinds of amenities in such a premium location anywhere else in the area. ... more less
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- Also Known As:
- Hilton Woodbridge Hotel Iselin
- Hilton Hotel Iselin
- Hilton Iselin
- Iselin Hilton