I'd never stayed off Manhattan when in NYC, so decided to do something a bit different. The location is fantastic and having to get the PATH train onto Manhattan was no bother (if that's where you plan to go most days). The hotel was trendy, and the room wonderful. However, our whole stay was marred by our check-in experience:
We booked into a superior room for the space and balcony. However, on check in the first thing we were told was that "your room might be noisy because of the nightclub". Erm, what? This is a hotel, right? A place where people pay for rooms to sleep in?! We immediately protested and were told "the website says it's a lively hotel, some people like the noise" - both unhelpful and patronising. We were told that we could downgrade our room, and would be compensated with vouchers. This was infuriating as the main reason we'd chosen the hotel was for the views of the Manhattan skyline. Eventually, after a LOT of talking and negotiating, we were told that we would be upgraded for our last night which was when the nightclub was at its loudest. Our stay was fine and the last night was very special. However, the staff weren't very friendly (especially compared to the other east-coast hotels we stayed at during our holiday) and the hotel lobby felt a little cold and industrial. I'd recommend it for the view and room size, shame about the service and the fact that 'W' can't decide whether they want a trendy nightclub or a decent hotel - It's obvious they can't do both.
- Official Description (provided by the hotel):
- The W Hoboken Hotel awaits, where you'll do it your way in our 225 rooms, with celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and more. ... more less
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- Also Known As:
- w Hoboken Hotel Hoboken
- w Hotels Hoboken
- w Hotel Hoboken