It's been a while since W Hotels have entered the scene. You'd think that by now, most people who'd bought into the "party/place-to-be seen" factor of the W Hotels had gotten it out of their system. I am still very irked about the stay. Front desk was ok as we checked in. Valets did their job...Living Room was ok for drinks. It's more the knuckleheads staying at the hotel. I got "0" hours/min. of sleep, AND I went to bed near midnight. People loudly started going back to their rooms after 2 AM and the club was pounding the music until the sunrise. The idiots in 515 kept the entire floor up by shouting out their play-by-play bad porno fantasy for HOURS. To top it off, at the crack of dawn, they started screaming/fighting with ea. other. I was raging mad. I wanted to pound on their door and call front desk, but I had two little kiddies sleeping next to me & was mortified they would wake up crying or ask what they were saying. On the other bed my dead tired husband who'd been driving over 6 hours - if I woke him and told him what was going on, it would not end up pretty for those guys. Waking any of them up was not an option for me. Their slumber was more important. Miserable night. The bathroom was also dirty. Towels were old and floor filthy. With babies or toddlers who love to play on the ground, cleanliness matters. I always wipe down the bathroom floors so I KNOW it hadn't been cleaned for some time. Also some mold in shower.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Valued Guest,
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Thank you for sharing your recent W Hoboken experience. My sincerest apologies for the noise disturbances you experienced with your family. I know this is not what you expect when you stay with us for rest and relaxation. I must also apologize for the condition of your guest room. This is certainly not typical of our hotel so thank you bringing this to our attention. I truly wish these concerns would have been mentioned during your stay as we did not have an opportunity to recover from your experience. At W, we do strive to uphold the highest levels of service and I must apologize for falling short of that goal. Should you wish to discuss your experience in further detail, please do not hesitate to contact me directly at email@example.com. Our guest satisfaction is very important to us and I do hope to welcome you back to W Hoboken to show you a more perfect hotel experience. -Pedro D, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.