I wasn't sure what to expect going to this hotel because I've never been to Newark before but I was pleasantly surprised on the reception we received once we arrived. The front desk staff were very nice and welcoming. They answered any questions we had (we were going to a concert at the Prudential Center and had no idea how to get there). They provided a shuttle service to and from the concert we attended and Terrance (our driver) was awesome! He showed us a couple places to eat and exactly where he would be picking us up that evening after the event. The rooms were wonderful also with wifi and good selections on the tv. I would definitely stay here again if we ever go back to Newark!