Completely messed up our reservations despite requesting adjoining rooms for kids upon original reservation and calling to Confirm request two times and now we are stuck in separate rooms dealing with the kids. I am sitting in the bathroom while they sleep because of the mess up of the reservation. The perfumed smells in the room causing my husband an asthma attack and my child to get a headache. Horrible customer service m

Second visit to the Hampton Inn Harrison Riverwalk, and it is just as nice as I remember it being a few years ago. The hotel itself is extremely nice. The halls are larger than standard Hamptons, the Lobby is nice, the AM Breakfast is great. The rooms are nice, large, and comfortable.

The staff at this hotel is one of the best I have found at any Hampton Inn I have been to. They are so nice, efficient, and helpful, even with a lobby full of people. I can't say enough about the front desk guys. Thanks for your professional friendly service.

I found the shuttle service to be convenient to the airport and the train station. I rarely had to wait more than 20 minutes for the shuttle. If the hotel wanted to really improve service, I would seriously consider a second shuttle running because 1 just seems to not be able to keep up wit the amount of people wanting to use it. And if you miss it, then you do end up waiting.

The neighborhood is ok. I walked across the street to dunkin donuts for coffee, and up to the Tops Diner for Lunch and DInner. I did not feel unsafe, but I will say locals did tell me they would not recommend venturing too far out in the evening if I was walking. I took their advise.

The gym at the hotel is larger than alot of Hamptons. More cardio equipment, but not that much as far as weights go. But adequate.

Only reason I didnt give the hotel a perfect 5 was the neighborhood, and they need another shuttle. Everything else is Great. Staff, Hotel, and Price. I would not hesitate to stay again.

My husband and I stayed here for 4 days in October for our New York vacation. While the train to NYC was very quick and convenient, the shuttle from the hotel to the station was spotty. We ended up taking cabs most if the time (about $10 each ride). Add that into the $5 train ride each way when determining your savings as opposed to staying in the city.

That being said, the staff was delightful, the room clean, and the river was beautiful to read beside.

Try Tops diner if you go there. It's about two blocks away, and their desserts are amazing!

As other reviewers mentioned, the hotel is very clean and the people were very friendly and helpful. Loved the frig in the room for storing food as we traveled with children. Free parking was also great! The pool looked really nice but we didn't have time to swim. We were given maps of NYC in the lobby by a staff member and he even gave us some valuable travel tips which we were most grateful for. Breakfast was good. Everyday there was a different selection of eggs as well as oatmeal, waffles (you make yourself), assortment of breads, cereal, fruit yogurt. We also checked out the Tops Diner down the street and it was fantastic! A must visit!

The hotel offered a free shuttle from the hotel to Penn Station (and the airport) and back. My only complaint was that even though the hotel had 3 shuttles, they were only running 1 the entire 3 days that we were there. It made for a long wait a couple of times and we even called a cab once (costing us $15). This is the only reason why I gave 4 stars instead of 5. I would definitely visit again.