As other reviewers mentioned, the hotel is very clean and the people were very friendly and helpful. Loved the frig in the room for storing food as we traveled with children. Free parking was also great! The pool looked really nice but we didn't have time to swim. We were given maps of NYC in the lobby by a staff member and he even gave us some valuable travel tips which we were most grateful for. Breakfast was good. Everyday there was a different selection of eggs as well as oatmeal, waffles (you make yourself), assortment of breads, cereal, fruit yogurt. We also checked out the Tops Diner down the street and it was fantastic! A must visit!
The hotel offered a free shuttle from the hotel to Penn Station (and the airport) and back. My only complaint was that even though the hotel had 3 shuttles, they were only running 1 the entire 3 days that we were there. It made for a long wait a couple of times and we even called a cab once (costing us $15). This is the only reason why I gave 4 stars instead of 5. I would definitely visit again.