Check in took a very long time. There was a line five or six people deep and only one person working at the desk. People waiting in line to ask a question finally gave up as there was no one available to help. The concierge desk was staffed off and on during the day.
We always stay in suites. This was the smallest and the highest priced suite we've ever booked. The furnishings are nice enough, if rather oversized and dark for the space. The rooms get little natural light so that we had to have lights on even during sunny days. A light bulb was missing during the entire length of our stay. Although we watched very little TV, I noticed that the resort gets very few channels and no premium cable. The bedroom (and only) closet is tiny.
There was no parking available in the garage our first night.
The refrigerator and air conditioners are very noisy. Wedding parties in the hotel the first night caused a lot of noise after midnight.
The bathroom is a good size but has inadequate counter space. There is no hair dryer and the cosmetics were not replenished after the first day. We asked for additional towels which were not supplied. We had to request on two different occasions that housekeeping make up our room.
The resort shares facilities, evidently, with another condo/lodge site in the area. There supposedly are additional pools, golf courses, and tennis courts. We asked for a map; none was available. We asked for directions; no one seemed to know where to send us. We had to ask several times for information about restaurants on the premises. It is necessary to go to another building for breakfast although room service is available.
The grounds and pools are lovely but there were not enough lounge chairs around the pool for all of the guests. Some people went to the pool early in the morning to save lounges for their use in mid-afternoon.
The pool snack bar in not adequately staffed. It is quite possible to stand in line for half an hour in order to get a cup of coffee. The first day, I asked for coffee at about 11:00 am. It hadn't been brewed so I was asked to come back later. When I did so, they had no milk so I was asked to come back later. The next day, the coffee was cold so I was asked to come back later. This is not the treatment one would expect at a pricey resort.
Check-out was a lot faster than check-in, due perhaps to the fact that the woman behind the desk simply asked for my credit card and handed me a receipt. She did not feel is necessary to inquire about our stay.
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more less
- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades