This was my second time here. The first time was great so I was excited to spend Valentines Day here with my husband. The room was okay (not nearly as ice as the one I shared with friends a few months back) however, the docking station was broken and so was the iron. They brought us a new iron. We went to the pool for a brief time but it was littered with empty cups and dirty towels, plus the bartender was unpleasant at best, so we didn't stay long. Dinner at Springs Bistro was awful! They try to serve fancy, gourmet food but it was unappetizing and overpriced. Everything was to sweet, except for the dessert, ironically, which was tasteless. Putting the night behind us, we looked forward to our scheduled massages, only to find out they were inadvertently booked on another property which no one told us during either confirmation phone-call or during check-in at the hotel. This was the last straw...what a colossal disappointment!
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area’s newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with fireplace and balconies. World-class amenities include a distinctive Biosphere tropical pool complex, the luxurious Reflections Spa, seven award-winning golf courses, an 18-hole grass putting course, and 4-star Restaurant Latour with its 54,000 bottle Wine Cellar. ... more less
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- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades