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“Nothing Special” 3 of 5 stars
Review of Grand Cascades Lodge

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Grand Cascades Lodge
3 Wild Turkey Way, Hamburg, NJ 07419   |  
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Ranked #1 of 1 Hotels in Hamburg
montgomery,ny
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Nothing Special”
3 of 5 stars Reviewed February 2, 2013

When we first arrived I was impressed by the beauty and grand scale of the hotel but soon after was disappointed. When we checked into our room I had to call housekeeping 3 times. The first time it was because there was a glass of wine left in the tv cabinet. The second was because there was a bathrobe belt left under the sink. The last time was because the table in the living room had bits of chocolate smeared on it. For the price of the room I felt the hotel was dirty and it took the excitement of staying there away.
The other disappointment was that because the mountain was not open due to lack of snow there was not much else to do there. The pool was disappointing. It was crowded and wreaked of chlorine.
The restaurants were hard to get into and were not anything special. My 13 year old son was begging me to go home.
If the mounain is not open I would suggest staying at home.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Jersey City, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013 via mobile

We spent our MLK weekend here with our kids. We got a one bedroom suite with kitchen. Overall, We had a great time. The place is clean. The biosphere was very nice. Something unique. It's also close to Mountain Creek and the give you a free ride going there. We will definitely go back

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

My husband and two teenage daughters, along with another family, spent a long weekend here. Our trip mission was skiing, so we didn't take much advantage of the hotel amenities, other than the pool area. The hotel was lovely - and clean, as were the rooms. Not a bad view in the place. We had suites with kitchens, so did not get to enjoy the restaurants, but it always smelled delicious when we passed by. Maybe next time. Kitchens were supplied with the very basics. Take any special tools that you need - particularly a scrubby sponge for soiled pots! The bed had a memory foam mattress, which I greatly enjoyed. Never slept on one before. There was a nice toasty fireplace in our living area and a deck with a lovely vista. Two tvs, but no wIFI in the room. In short, we enjoyed the room so much, we spent our down time there, relaxing.The staff was kind and helpful, especially the shuttle staff. Very accommodating. Shuttles run regularly to and from the ski areas during the day, and when they are not running after hours, you simply call for a private shuttle. Nice! We wished there was an area by the entrance to stow ski equipment overnight, instead of lugging wet boots and skis up to the room each night. There is a locker somewhere, but still a pain carting that stuff around. The pool area is very cool - enough said. I was planning on getting a pedicure, but $60 was too much. Call me cheap!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, NJ
1 review
5 of 5 stars Reviewed January 9, 2013

We had a wonderful stay here - the staff were very accommodating and the atmosphere was relaxed. We really enjoyed our Port Wine seminar in the wine cellar, and were glad we didn't need to be anywhere afterwards!
Later, we explored the biosphere pool and steam room. We wondered if this was the slow season, as there weren't many planned activities that week, but weren't complaining because our intention was to relax, and relax we did.
We were hoping to have dinner at restaurant latour, but it closed early on Sunday & so we took the shuttle over to Kite's at the Minerals location, but they were closed as well (at 9:15pm on a Sunday, even though their kitchen was listed as open until 10pm). The staff at Kite's were less than hospitable; a big difference from Grand Cascades.
Our room was nice, although when we stepped out to our balcony in the morning we were greeted by another guest undressing in front of their window, a mere 8-10' from our balcony. awkward. Inside our room, however, was nice and private.
Overall, we had a wonderful stay and are looking forward to another ladies' weekend soon.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hoboken, NJ
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 9, 2013

My wife and I spent a Saturday at the Grand Casades Lodge. We both had massages at Reflections Spa. We both had a great experience there. The service was great and the massage was very good. You won't be disappointed. Each locker area has a steam room and lockers. The waiting area is very relaxing as well. Our massage was part of the package.

After checking out reviews regarding the dinner options I booked a reservation at latour restaurant. The entire dining experience was teriffic. It's a very romantic setting if that what your looking for. The service again was very good. I would highly recommend the NY strip. It was done to perfection. My wife had the lobster. Your entree comes with an appetizer and dessert. Everything on the menu looked great. They have an extensive but pricey wine list.

Overall our experience was great. We both enjoyed our stay. I must say the only drawback is that the resort and restaurant are very expensive. With that being said, I'd recommend the resort and would return in the future.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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nj
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2013

Awesome grounds very nicely kept upscale resort. Pool area is very Caribbean like (temperature)also have an outdoor pool (heated)which is cool especially when it's flurrying. Restaurants get filled up quickly so make reservations. My wife and I had dinner at the Latour 8 course meal with wine pairings pricey but worth it. We did eat at kites and it was not very good. Had one issue with being charged for someone's else meal which I did not catch til after we had checked out (but it was resolved they refunded the money) fun miniature gold for kids and family also try the hiking/walking trails. Room service was surprisingly good but pricey.

Room Tip: Keep track of all your restaurant/meal purchases as all are sign and billed to URL room unless your...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metuchen
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2013

Three families travelled to the Lodge over the New Year's holiday for a 3 night stay. The marketing via the web set my expectations and I was soon disappointed. Couple of issues which were in their control that were handled very poorly : 1) we wanted rooms together, they said they could accommodate and then we had a fiasco at check in and one of our party had to move 3 times to get closer to the group; 2) did not provide updated info to their guests on the status of Mtn Creek activities - was their skiing? was there tubing? ... alot of running around - whose on 1st; 3) Housekeeping - horrible and 4) Slow service at the New Year's Eve party (clearing dinner dishes, etc) Postives: Updated rooms, Wine cellar tour, Reflections Spa, On-site restaurants and a few agents that did respond to us. Bottom line, very disappointed with housekeeping, especially with such beautiful rooms. Seemed very overwhelmed! Big missed opportunity for them. If going with young kids etc, the Hershey Hotel may be a better choice for the holiday.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Cascades Lodge

Address: 3 Wild Turkey Way, Hamburg, NJ 07419
Phone Number:
Location: United States > New Jersey > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hamburg
Price Range (Based on Average Rates): $$$$
Number of rooms: 250
Official Description (provided by the hotel):
Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more   less 
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Also Known As:
Grand Cascades Hotel Hamburg
Hotel Grand Cascades

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