We stayed there a month or so back and were very disapointed in the room. Very dated is the best we can say. Noticed how low the bed sat and realized it was a matress on plywood, no box springs. Jacuzzi tub was filthy (the staff did clean when we complained). None of the blinds on the four bedroom windows functions so we were unable to let in light. Dead paper bugs on one windowsill (saw this in another review). The windows didn't function either. In the tissue dispenser was a rool of toilet paper rather than actual tissues. Old worn carpeting bunched at the seams. Lightbulbs burned out in two lamps. The Rathskellar was not what I expected, more of a basement bar space for young people. The restaurant was ok, the food average to slightly above average and the server very nice. The one positive was the tavern area...that was nice. The place seems to be living on past laurels...They're the only game in town....if they don't remedy their problems word of mouth will do them in. Oh and the guy weedwacking at 6:45 am across the street on Sat morning really didn't add to anything. Not the hotel's fault but I didn't notice anyone address it since it was still going on when we left to go out to breakfast.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 5, 2013
This is very surprising to all of us, because when you stayed with us, our General Manager made sure to walk you through the room’s amenities, and showed you the Jacuzzi tub, which was spotless, as well as showed you the bed to make sure it met with your approval. We do this as standard operating procedure for our guests’ benefit, and also for ourselves—to make sure nothing could prevent our guests from having an enjoyable escape from their daily lives. Each of our rooms is different and although the majority are Queen and King size beds with box springs, we do have a couple that are platform beds with special mattresses that do not require a box spring. As is our current policy, our General Manager always accompanies incoming guests to make sure that the room is satisfactory, as some have access to our back porch, some face the front of the building, etc. Our goal is to make sure that our hotel guests always receive the best attention possible. He also always walks the guests through the different items in the room, be they curtains or blinds, TV remotes, AC unit, etc. In particular, we make sure to indicate to our guests that our windows are original to the building and in order to maintain the room temperature desired for comfort, only the blinds/curtains should be opened. As is customary in our procedure, our General Manager specifically recalls going through this with you at check-in, and showing you how the blinds worked. In addition, all of the lights are turned on before a guest checks in, to make sure the room is bright and comfortable. I certainly wish that you would have called our front desk to let them know that 2 bulbs burned out; we would have replaced them immediately, as we have a supply closet that is always stocked. Again, your statement is very surprising to all of us who have reviewed your account and gone back through our records, especially because our General Manager recalls checking with you later that day and at the time of your check-out to make sure everything met your expectations—and he was told yes. Nevertheless, I am grateful for your feedback, because it allowed us the opportunity to reassess our procedures, continue to promote a team spirit among our staff, and recognize the importance of continuing to adhere to our established procedures, so that when such comments are made, we can respond with full certainty that the room was beyond reproach at the time of check-in. I am also at a loss for words on how to respond to your comment about our cellar tavern, The Rathskeller Pub. It is a multi-generational gathering spot for local residents and visitors to our town—an open, welcoming, and lively tavern, that offers live music with no cover, on 2 – 3 nights of each week. We do have young patrons in their 20s, but on any night of the week, you’ll also find patrons in their 40s, 50s, 60s, 70s—and even 80s! Everyone is embraced and welcomed. And to your last comment about the weed-whacking across the street: I am truly sorry if that ruined your stay. As you said, that is not something that we control, but I did speak with them and they assured me that they never weed-whack that early—and we ourselves have only witnessed this being done well into the late morning hours. I do appreciate you pointing that out, though, because it allowed me the opportunity to chat with the business from across the street and continue to forge relationships in our town. Feedback is always important. I do hope that the next time you are in Frenchtown, that you visit The National Hotel again and that we have the opportunity to talk in person.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.