I was excited about staying at this hotel the first time. It was old and historic and appealing to us. We were meeting old friends who also booked a room. We had a great time at the main bar. It's lovely to look at and the service was great. The apps we ordered were tasty and delicious. The dinner in the main dining room was also very good, service not so much. We tried to order dessert but were told the kitchen staff went home and dessert was out of the question. Really? I think we should have been told the staff was leaving and given the option of ordering dessert first. It was barely 10:00 on New Year's Eve. ( Last year ) so we quickly paid our check and realized the hotel was deserted, not a staff member to be found except the basement bar. ( who could not help with anything upstairs, only drinks in the cellar ). If you got locked out or needed something, We gave them the benefit of the doubt and stayed here again, very recently. We were hoping on a normal weekend, things would be dramatically different. It wasn't. The rooms were overpriced $ 240 and tax maybe? Which would be fine if everything was wonderful. Lots of dissappointments. The room temp could not be controlled, the room had no mirror at all except a tiny one over the bathroom sink. I'm a girl who likes options when I dress and I need a mirror. So I hated that I had to go out in the hallway and use the decorative mirror by the steps. And then I got locked out of my room at 10:15 and there was no one to help because everyone had gone home. There were two of us in the room and only one towel. By the time we reaized that we needed towels, it was morning and of course,no one to help. If you want coffee on the weekends, you have to walk down the street to get it. I know it says coffee is available, but not until the staff comes in at around 11:00. We are up at 7:00. The T.V. was old and the remote did not work. We were limited to the one channel and volume. I dropped my earring by the pillow and reached down and pulled out a whip. It was carefully "hidden" on the platform of the bed. ( I guess someone uses this room regularly?) the hotel could use some renovating. It seems more of a bed and breakfast atmosphere, but without the hospitality or attention to detail, or breakfast. I think it is understaffed and under appreciated by the owners.it needs some TLC. It could be amazing. The bar area is fun and pretty and I will continue to come here to meet friends. I just won't waste my money staying overnight.
- Official Description (provided by the hotel):
- Experience comfort and luxury at The National Hotel from richly appointed and unique rooms in which to relax and escape today’s pressures, to our quality dining choices, where a friendly and attentive staff can help you unwind as you enjoy local flavors of the area, and end your evening in The Rathskeller Pub downstairs. ... more less
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