I am a very frequent traveller and have to say this hotel ranks up with one of my worst hotel experiences - from room quality, cleanliness, hotel staff, checkin/billing, food, noise, etc.. I stayed in this hotel for 5 nights this past week for a seminar at Farleigh Dickinson which is next door.
First of all, the hotel has a major water/pipe problem. Each day when I turned on my faucets, black chunks and residue came out in the yellow/brown water. The toilets were filled with the same black chunks. My coworker's room had thick black sludge come from his faucets. Disgusting! We were NEVER notified of the problem when making reservations nor when checking in. No apology. No discounts. No free bottled water. Nothing! I had to buy bottled water to brush my teeth because I refused to put my toothbrush anywhere near the water.
The hotel is going through a lot of contruction so all day (starting quite early) you'll hear extremely loud construction sounds that actually shake the walls. Beyond the construction sound, there is a large courtyard around the hotel where people tend to congregate until late at night (1 to 2 a.m.). So regardless of construction, if you have a room facing this courtyard, be prepared to hear loud talking, laughing, etc.
The rooms were not clean. The bathroom had black mildew/mold growing on the tiles and ceilings. It was very obvious when looking at the tile floor that it had not been cleaned during my entire stay.
The restaurant food is very mediocre - especially for the price. We had a bill of over $400 for just 6 people - and the only alcohol included was one $30 bottle of wine. I only ate half of my dinner because it was so tasteless.
Finally, the hotel staff is a real disappointment - including the hotel management. When I made my reservation, I informed them I was to receive a conference rate (we had written confirmation of this rate through FDU). They also stated they would send me a confirmation, which they never did. On check in, I noticed the rate was wrong, same issue for all of the other conference attendees. The manager was called to the desk and she promised she would take care of it within the next day and call us to confirm it was taken care of. Of course we did not receive any phone calls!
On our last day, we received bills under our door that STILL showed the incorrect rate for the hotel. We went to the front desk at 7:30 a.m. with the incorrect bills and the written confirmation of the rates. They first told us we were wrong - that our written rate confirmation was incorrect. After a manager arrived, she said she would look into fixing it while we were in our final morning conference session before official check out. We came back to the desk 2 hours later, and still no progress. They finally had agreed to the price but couldn't figure out how to charge us the correct price. We stood waiting at the front desk for another 30 minutes until we were to the point of missing our shuttle to the airport. They said they would take care of it and email us a final bill with the correct price. I'm still waiting for this.
Through the whole issue, we never received any apologies or sense of concern from the hotel staff including the management - which was on top of their utter disregard for the major construction problems going on in the hotel.
I would never stay in this hotel again even after the construction is completed. Stay at the Westin Governor which is only a mile or two away. It is a great hotel!
- Official Description (provided by the hotel):
- Florham Park hotel & conference center offering lodging, business meeting facilities, wedding venues and space for special events near Morristown, New York City and Newark Airport in New Jersey. Dine at Arrive or Vanderbilt's Bar & Lounge and take advantage of the hotel's variety of vacation packages. ... more less
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- Also Known As:
- Hamilton Park Hotel Florham Park
- Hamilton Park Hotel And Conference Center