I am a foodie but I was in a pinch one evening last week and needed a quick bite late on a Sunday (no other option). Everyone knows that everything at Panera is frozen to start with. Considering this, I have liked food from time to time from here over the years. But to SERVE it still ice cold is a whole other thing. I got served an icy macaroni & cheese last week and when I brought it to the lady's attention she called out to the manager, "CAN WE CLOSE YET? GEEZ!". I then gave the manager an earful. I ran a triathlon that morning and worked in a restaurant all that day afterwards and would NEVER dream of saying anything like this in public where customers can hear. What a sloppy run restaurant. The pits, really. They did refund me for my entire meal, that was nice but I was expecting that.
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