I was hoping for a more pleasant visit. The difficulty started finding the motel from the directions given by staff. It finally concluded after 4 phone calls asking for more clear directions. The Manager finally had the courtesy to drive nearly 30 minutes to escort us. Nice.
After that the other problems began. The first night was so noisy next to the highway we didn't get to sleep until midnight. Also noisy neighbors (the same Manager took care of this as well).
We changed rooms with no problem. The new room was beautiful to look at but both Queen beds were terrible for comfort. Mattresses worn out and ready for the trash. I reported this to Staff after two nights on bad beds. No discount (yet). Asked to tell the Manager but we were leaving on an 8 hour drive to Buffalo area so couldn't wait. Hopefully will receive a call (I left my number with staff who promised to tell Manager). No heat in rooms. When I asked about it maintenance staff kind of laughed and said "there is no heat anywhere". [The nights were cold and they said they would place a heater in the room.] Never took place.
Rooms seemed to need repairs here and there.
Restaurant had bad Chicken Noodle soup (nearly $8 a bowl) which made me sick after eating it. I was told later this happened before. Received a $20 coupon for next visit (!) which will happen who knows when. But it was nice to give the coupon.
Bottom line: Maybe it was our experience. But some things like this may happen to you if you get our room or soup.
After staying in many Inns never a problem. But the Manager deserves a huge recognition for the extra mile(s) she went to get us there. If there were only more like her!!!!!!!!!!
- Also Known As:
- Best Western Fairfield Executive Hotel
- Best Western Fairfield Executive Hotel Fairfield
- Best Western Fairfield
- Fairfield Best Western
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