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“good hotel, reservations and front desk a mess...” 4 of 5 stars
Review of Courtyard Ewing Princeton

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Courtyard Ewing Princeton
3.0 of 5 Hotel   |   360 Scotch Road, Ewing, NJ 08628 (Formerly Courtyard Ewing Hopewell)   |  
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Ranked #3 of 3 Hotels in Ewing
Lausanne, Switzerland
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“good hotel, reservations and front desk a mess...”
4 of 5 stars Reviewed October 31, 2011

We went with the Courtyard Ewing-Hopewell because of it's location and great proximity to our wedding reception. They provided a free shuttle from our reception venue to the hotel (before and after the reception). The rooms were $129 a night with breakfast...this seemed a bit high to me considering we were booking a block of rooms, but we did it anyway.

There were some good and not-so-good things about this hotel.

The "Goods"'
- The hotel was just renovated earlier this year. It has a very modern lobby and bar area. This was great when we came back after the reception was over...we were able to still get drinks and hang out together. It had a nice vibe, very modern and clean.

- Excellent location, right off of I-95 (easy to get to Philadelphia and to get to the NJ turnpike).

- Breakfast the morning after was a nice touch. We didn't really know what to expect since we included this with our guests' reservations. But this breakfast was in a private room the next morning...the food wasn't overly fancy, but it was clean and there was plenty of it. We liked that it was private so it allowed our guests to hang out a bit more before saying goodbye.

The "Not-so-goods"

- Reservations: we had to make reservations for some of our guests who came from out of the country and/or could not speak English. My husband booked a few rooms under the guests names. The front desk charged his card twice multiple times (because the Marriott charges when you first make the reservation). This happened to two other guests as well. Also, when my husband called back Susan (the reservations manager) multiple times to get this cleared up, she never returned his calls. When I dealt with Susan for other issues, she sometimes returned my calls/e-mails and sometimes not. It was definitely not consistent.

- Guests who were booking under an employee/family/business discount could not be counted towards our total number of rooms booked.

- Our room for the night of the wedding WAS upgraded to a suite, but it was still a rather simple room. Nothing over-the-top to "wow" you.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry H, General Manager at Courtyard Ewing Princeton, responded to this review, November 15, 2011
Dear Valued Guest,

We greatly appreciate you taking the time to very thoughtfully convey your experience at the Courtyard Marriott Ewing/Hopwell. We take great pride in ensuring all our guests have a great experience. Your candid comments about our renovation and breakfast were very much appreciated and we are working on ways to make the reservation process operate more smoothley. I apologize for the response time it took for our Sales Team to get back to you, however our Sales Team has since changed and we are constantly striving to make sure our follow up with guests is handled efficiently and quickly.

Thank you again for staying with us and we hope you choose to stay with us if you return to the area.
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107 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2011

We had stayed in Manhattan for a couple of days before coming to this property for a wedding in nearby New Hope, PA. My husband commented immediately on how much more he liked this fresh, clean looking hotel. It has a modern look, which he likes. The staff was the other thing that really made this property shine. They were both friendly and very helpful, answering question, giving directions and checking on us after we went to our room to make sure everything was ok. A small Bistro in the middle of the lobby allowed guests to purchase breakfast, lunch and a light dinner(soup, sandwiches etc.), as well as evening cocktails. We would definitely stay here again.

Room Tip: Great place to stay if you want to get away for the weekend to a quaint town such as nearby New Hope...
See more room tips
  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry H, General Manager at Courtyard Ewing Princeton, responded to this review, November 15, 2011
Thank you for your rave reviews! I am so happy to hear that you liked the new look of our updated lobby as well as enjoyed the service of our employees. We all take pride in assisting guests with all of their needs and it is nice to be recognized for our hospitality. After a long day of traveling our mission is to make sure all guests are happy, comfortable and leave the hotel 100% satisfied!

Thank you again for your kind words and we look forward to seeing you again when you're in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, USA
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 6, 2011 via mobile

The main staff are very nice however if you plan on using this hotel for guests to stay for a wedding beware. Susan is the head of events and is terrible! However I think she is getting fired but just in case don't work with her. Ask for the general manager.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry H, General Manager at Courtyard Ewing Princeton, responded to this review, November 15, 2011
Dear Valued Guest,

Thank you very much for your feedback regarding your most recent stay with us. I sincerely apologize for the service you experienced when dealing with our sales team and I would like to inform you that the structure of the sales team has since changed since your stay with us. We strive in making sure all our guests leave our hotel 100% satisfied and this definitely was not the case for you. If you are in the area again please feel free to contact myself or my Assistant General Manager, Tiffany Walters, in hopes that we can make this up to you.

Thank you again for your feedback and we look forward to having you as a guest again.
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 16, 2011 via mobile

I stay at a lot of hotels and this one tops my list. Stayed with wife and two sons (19 months and 2 months). Loved the size of the room, how clean the entire hotel was, free breakfast, friendly staff and relaxing pool.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry H, General Manager at Courtyard Ewing Princeton, responded to this review, November 15, 2011
Dear Valued Guest,

Thank you so much for staying with us and we are happy you enjoyed your stay. The staff works hard to provide a clean, comfortable and friendly environment. We understand that travelling with children can be exhausting so I am delighted to hear that we were able to accomodate all of your hospitality needs.

Thank you again for staying with us and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 12, 2011

Stayed here for two nights as my son was a participant in the annual Tri-State Lacrosse Tournament which books up most motels rooms in a 20 mile radius of Mercerville. The staff at the Courtyard were excellent and friendly and seemed genuinely interested in making sure everything was all right. Stayed on the fifth floor overlooking the Trenton airport and, despite being located near the ice machine and elevator, the room was very quiet. The room was spacious (King Bed and very comfortable sofa bed) and the bathroom up to date and spotless. Internet is free and fast. Hotel location is excellent being right off the interstate exit so that you could venture either into the town of Ewing or travel down one exit on the Interstate for excellent dining opportunities. Had no problems whatsoever.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry H, General Manager at Courtyard Ewing Princeton, responded to this review, November 15, 2011
Dear Valued Guest,

Thank you so much for your kind words about our hotel and staff. We strive each day to make sure that our guests leave our hotel 100% satisfied and comments like yours make us realize we are headed in the right direction. I will be sure to share your comments with the rest of my staff and I am glad that each and every one of your traveling needs were met.

Thank you again and we hope to see you next time you are in the Ewing area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
Top Contributor
148 reviews 148 reviews
48 hotel reviews
Reviews in 77 cities Reviews in 77 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 2, 2011

The staff is very good. This hotel is pretty nice but lacks the details that would make it great. It is mostly very nicely appointed but a quick look provides cracks in the tile in the shower and elevator floor etc. 10% off dinner or breakfast on site for Silver Elite member. That could be better. The ice machines are very loud. There is no water in the fitness room.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Park, Maryland
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2011

Convenient to everything local, this out of the way gem is worth the 2 miles or so of driving to get to. Even in the middle of renovations the place was clean, quiet, reasonably priced, and the staff was super friendly. I will definitely stay there again whenever I visit friends in the area.

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Ewing Princeton

Address: 360 Scotch Road, Ewing, NJ 08628 (Formerly Courtyard Ewing Hopewell)
Location: United States > New Jersey > Ewing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Ewing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Ewing Princeton 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Courtyard Ewing Hopewell Hotel Ewing
Ewing Marriott
Ewing Courtyard

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