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“Helpful Staff clean room” 5 of 5 stars
Review of Hilton Newark Airport

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Hilton Newark Airport
3.5 of 5 Hotel   |   1170 Spring Street, Elizabeth, NJ 07201   |  
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LOW SUMMER RATE from $169
Ranked #6 of 13 Hotels in Elizabeth
Ocean County NJ
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Helpful Staff clean room”
5 of 5 stars Reviewed January 29, 2014

I am a Hilton Diamond member and only write these reviews when I want to recognize good service.

We stayed one night on Jan 23rd before catching a flight early in the AM. The room was very well kept and the service was very good. We have stayed there in the past and will be back because the staff is very helpful.

Due to the snow and bad weather we have had on the east coast getting in and out of the parking lot with bags was difficult. That is until Anreas G at the front desk took are of the situation for us. Thanks.

The only issue is the breakfast staff. They are supposed to be open at 6:00 am. They do not open the restaurant until about 6:15 am. They offer other options but I wanted a full breakfast before my very long flight.

Jeff J

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamHeffron1, Manager at Hilton Newark Airport, responded to this review, February 6, 2014
Dear Jeff -

Thank you for taking some time to share your recent experience with us. We love hearing feedback, and it is particularly exciting to hear about one of our team members taking such great care of you.

I want to personally apologize for your breakfast experience. We are committed to opening breakfast at 6:00AM sharp, in order to better accommodate the needs of some of our guests who happen to be traveling during the early morning hours. Obviously we failed to deliver on this day. I will be sure to share with our team to ensure this does not happen in the future.

Thanks again for your feedback. Hilton Honors Diamond members offer a valuable, unique perspective into how well we deliver on our customer service promises, and I am pleased to hear that you will be back with us again.

Best Regards,

Adam Heffron
adam.heffron@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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965 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
hamden, United States
1 review
4 of 5 stars Reviewed January 28, 2014

wee used this hotel for an early flight out of Newark airport and it did not disappoint! Clean, reasonable, and convenient. Our car was in a covered garage for 6 days included with the price of the room. Must be booked that way to take advantage of parking deal

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Notts, U.K.
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 23, 2014

We chose to stay at the Hilton again after visiting our family in New Jersey as we had an early check-in at Newark Airport. The hotel was as good as before with excellent renovated rooms since our very first visit. We were 'welcomed back' which is always nice and we had a really enjoyable meal with wine in the bar area with very good service. We were unable to have breakfast because of our early start and the need to catch the shuttle bus to the airport. Do make sure that you give yourselves plenty of time to get the bus as it can get extremely busy at all times. We actually had to stand all the way to the airport as it was so busy at 5.45 am. A good airport hotel with excellent service which we will probably visit again. It is a pity that they still do not have an Executive Lounge here.

Room Tip: Despite the close proximity to the airport we have never had any problems with aircraft noise at thi...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mount Dora, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2014

Upon learning the reason I was staying at this hotel - to attend the funeral of my mother - the staff made sure my family/friends were attended to and cared for by offering a free round of drinks and free parking after we returned from the cemetery. In addition, the shuttle service was timely and helpful, the hotel lobby and bar comfortable and attractive, and the room was clean and spacious.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 18, 2014

I was just at the Hilton Newark Airport two days ago and I had another great experience. I have stayed here 5-6 times. The hotel has a guest parking lot adjacent to the hotel. Parking is $20 a day. The hotel staff is friendly (Yes, friendly), the hotel is clean, the hotel has a great bar in the lobby, there is also a little mini-coffee/snack shop in the lobby to get "starbucks" drinks. The rooms are clean, well kept and the housekeeping staff leaves you plenty of towels. The rooms are quiet. The bedding is comfortable. If you need a quick snack late night, there is a little snack stop near the reception desk. I did order room service and the food was good. The bartender is great and does a great job with the guests. I have used the shuttle in the past and driver was rude and unfriendly. One other part, nothing to do with the hotel, but it is a pain to get to from Newark airport. Why? I have no clue. But, it is. Aside from that, the hotel is great. I would recommend it.

Room Tip: Get a room in the corner, away from the elevators.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 18, 2014

This hotels offers convenient parking for an affordable price, really nice pool and fitness center. Laura, Marie and Arriel (?) were extremely professional and helpful. They assisted me and my family by giving us an early check-in and connecting rooms. The shuttle drivers were really nice, professional and helpful. Room was nice and clean

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 17, 2014

We stayed here after we got stranded by our airline. We arrived late at night. Hotel staff where very friendly and helped us with a late checkout (which we didnt use and they refunded us for)
There's a small shop in the hotel which is ideal when your airline has also lost your luggage. Managed to get new toothbrushes and toothpast.
We did go to the bar but only had time for 1 drink before it closed.
Rooms where big, bed was extremely comfortable. Wifi in our room which is a massive bonus. Used the shuttle but to and from the airport which we only had to wait a few minutes. Overall a really nice hotel and should be ever be stranded in Newark again would defo go back.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Newark Airport

Address: 1170 Spring Street, Elizabeth, NJ 07201
Phone Number:
Location: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Elizabeth
#4 Business Hotel in Elizabeth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Newark Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets as well as 24 hour room service. Our Precor Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers.In 2012 the Hotel will complete a full room decor and furnishings renovation to include upgraded services. ... more   less 
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Also Known As:
Hilton Newark Airport Hotel Elizabeth
Newark Airport Hilton
Hilton Hotel Newark Airport
Newark Hilton

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