I understand what the Extended Stay America is all about--giving you a comfortable, almost apartment-like experience when you need to be some where for weeks if not months, but perhaps you should avoid THIS Stay America until it gets its act together.
We stayed for two nights in order to celebrate New Year's Eve in Times Square. By the end of the stay, the following things had occurred:
The second night at 2:00 a.m., the fire alarm went off, causing the fire department to come (and for us to get up and have to go outside). This would be understandable, except that some of the guests who had stayed longer indicated that this was not a rare occurrence. Apparently, the dryers sometimes made the alarm go off.
Also, the second of two nights (after coming in from NYE), or key cards for our rooms and their parking lot had to be re-keyed for some reason, and inconvenience that was unwelcome.
While you don't get daily maid service, you ARE supposed to be able to turn in your towels and get fresh ones. When I attempted to do this, I was informed that they really didn't have clean wash clothes or hand towels available.
The elevators work intermittently. The continental breakfast leaves something to be desired (or a lot to be desired, when after they woke everyone up that early morning, they still removed the breakfast exactly on time, rather than keeping it going longer in order to allow those who tried to catch up on sleep to still get breakfast).
The free internet did work, which is how I am writing this, but when you get access they try to get you to pay for better service.
All in all, a disappointing experience. And surely NOT going the extra mile.
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- Also Known As:
- Extended Stay America Elizabeth - Newark Airport Hotel Elizabeth
- Extended Stayamerica Hotel Elizabeth
- Extended Stay Elizabeth
- Elizabeth Extended Stay