We made a reservation since we were a large party and it was Christmas Day. We have been to other Japanese restaurants on Christmas in the past and had wonderful service and food. This year we decided to try Ginza. What a mistake!!
As soon as we were seated the waiter came out to distribute the buffet menues. He pushed how this was such a great bargain. Note: there was no buffet, just this menu which stated that all food would be brought to the table by the waiter and you could have as much as you wanted. Most of our party ordered this and filled out the papers putting our names at the top of the page. Two from our party ordered off the main menu. We waited for an hour, with pestering the waiter to check on our appetizers, soup, salad, anything! He kept saying it will be out soon. Finally, the "chef" working the hibachi came to prepare the dinner after finishing a table that came in after us.
As we were served the hibachi meal our salads, soups and sushi came out. There was no room on the table since we had so many dishes at once. The waiter was not attentive and we had to flag him down to get forks for salad, wine glasses (BYOB), extra napkins, water, etc. No one got seconds on food which was touted on the 'buffet'. It was a total rip off as it was at least $10 more than ordering off the menu. We were not offered any discount due to poor service. There wasn't anyone running the restaurant just wait staff and hibachi chefs so there was no one to complain to.
If it hadn't been Christmas where most restaurants are closed, we would have left earlier and gone elsewhere. Be warned. Go elsewhere!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.