We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Order taker lied about delivery time” 1 of 5 stars
Review of Mama Mia's

Mama Mia's
6105 West Jersey Avenue, Egg Harbor Township, NJ
Website
Menu
Improve this listing
Cuisines: Italian
Description: Italian, Steak, Seafood
Restaurant details
Description: Italian, Steak, Seafood
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Order taker lied about delivery time”
1 of 5 stars Reviewed December 27, 2013 via mobile

Ordered two pizzas at 5:55pm. Was told 20 min delivery time to get to our house 1/2 mile away. Got food an hour later and was told 'we don't give a delivery time'. They don't realize there are several pizza places very close. Poor history of customer service, prices that keep rising and JUST pedestrian product. Sorry Momma Mia but time to check yourself.

  • Visited December 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

19 reviews from our community

Visitor rating
    5
    6
    2
    0
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
8 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“You don't get what you order.”
1 of 5 stars Reviewed October 8, 2013 via mobile

I ordered take out. The first time I ordered subs with no onions. I have an allergy to onions. The subs were picked up and when we started to eat them they had onions on them. I called and they told me to drive them back. Yesterday I ordered a pizza with light tomato sauce and light cheese. You guessed it! The pizza had extra sauce and extra cheese. Don' t order there they give you what they want to!

Visited October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Voorhees, New Jersey
Top Contributor
109 reviews 109 reviews
82 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
“Small Italian bistro with that European feel.”
4 of 5 stars Reviewed August 18, 2013

We enjoyed our dinner as a family of four. the restaurant is relatively small with perhaps 7 tables. The wait staff was very helpful and attentive. Veal parmesan was somewhat disappointing but the sausage and lentil dish , seafood bouillabaisse and brasciole (sp), were fabulous. This is place to explore less common Italian fare. Reservations are a must.

  • Visited August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
“Terrible!”
1 of 5 stars Reviewed April 3, 2013

Well, they certainly lost my parents routine patronage after another order was delivered incorrectly and the "manager" really didn't care.

My father ordered dinner, with coupons. The coupons did not specify sides or pastas. He ordered penne with one dish, and he ordered Caesar dressing with the salads. The food was delivered and we saw they gave us spaghetti, and their house dressing. We ate the food, disappointed as this was the 2nd or 3rd time they have messed up our order.

When my dad called the restaurant to let them know, a woman named Kris, who said she was the manager, couldn't bother to listen to my father explain, very rationally might I add, that while he enjoys their food, it is not favorable service when the food he orders is not correct on consistent basis. She told him that "because he used coupons" that's what the dishes came with - If that was the case why wasn't that explained to him at the time of the order?

That is NOT how you handle customer relations!!! I am posting this because *I* work in the restaurant industry, and instead of avoiding blame, Kris should have thought "How can I make this situation better?" But she clearly has no insight on what good customer service is, and because of that - Mama Mia has lost a regular customer. Good job Chris! Way to lose a regular sale.

  • Visited April 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean City, New Jersey
Top Contributor
59 reviews 59 reviews
36 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
“Disappointed”
3 of 5 stars Reviewed September 27, 2012

I have dined in Mama Mia's and gotten take out. The food has been inconsistent. I actually ordered the same meal twice in one week because I loved it so much the first time. Later in the week I ordered it and it was cooked completely different. Everything from the sauce, noodles used, and chicken used. The second time around was just flat out gross. I ended up throwing it out. I'm not sure if they have different chefs for different days but am disappointed. I am torn on this and am undecided if I will return. I am very critical of my food choices as we eat out alot and this one I am just not sure it's worth the money.

  • Visited September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mama Mia's also viewed

Egg Harbor Township, NJ
Egg Harbor Township, NJ
 
Egg Harbor Township, NJ
Egg Harbor Township, NJ
 

Been to Mama Mia's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Mama Mia's, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.