Well, they certainly lost my parents routine patronage after another order was delivered incorrectly and the "manager" really didn't care.
My father ordered dinner, with coupons. The coupons did not specify sides or pastas. He ordered penne with one dish, and he ordered Caesar dressing with the salads. The food was delivered and we saw they gave us spaghetti, and their house dressing. We ate the food, disappointed as this was the 2nd or 3rd time they have messed up our order.
When my dad called the restaurant to let them know, a woman named Kris, who said she was the manager, couldn't bother to listen to my father explain, very rationally might I add, that while he enjoys their food, it is not favorable service when the food he orders is not correct on consistent basis. She told him that "because he used coupons" that's what the dishes came with - If that was the case why wasn't that explained to him at the time of the order?
That is NOT how you handle customer relations!!! I am posting this because *I* work in the restaurant industry, and instead of avoiding blame, Kris should have thought "How can I make this situation better?" But she clearly has no insight on what good customer service is, and because of that - Mama Mia has lost a regular customer. Good job Chris! Way to lose a regular sale.
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