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“Close to the shore” 4 of 5 stars
Review of Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
3.5 of 5 Hotel   |   6 Industrial Way East, Eatontown, NJ 07724   |  
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Breakfast for 2 Included
Ranked #3 of 4 Hotels in Eatontown
Mountain Lakes, New Jersey
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Close to the shore”
4 of 5 stars Reviewed May 2, 2013

We stayed here during the week. As others have mentioned some of the front desk staff are bording on the rude side, but others were pleasant. It is in an industrial area, but only 10 minutes away from the shore and Jersey shore medical center. So the location was good. The room's appointments were not up to date, but acceptable. Two sitting chairs with an ottoman and table. No refridgerator in the room. The wireless was acceptably fast.
The continental bfast was ok, the staff at bfast was very attentive. There is an indoor/outdoor pool that was nice and an indoor hot tub. It wasn't used much during our stay, but should have been. Also there is a 24 hour health center that was used.

We will be staying there again I'm sure.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, May 20, 2013
Dear wherearewegoing1,

Thank you for taking the time to leave us your feedback after staying with us. We're so glad to hear that you'll be back to stay with us. Refrigerators for our guest rooms are based upon availability. You may request one during your next stay. We hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    58
    72
    48
    15
    26
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
ny,ny
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2013

I read the mixed reviews online and was a bit apprehensive when booking this hotel. As a long time SPG member i mainly stick with SPG hotels. I had spoken to someone at the hotel by phone to discuss a few requests for my stay, and found them quite rude which just made me more apprehensive. My fears were unfounded when i showed up to the hotel and was greeted by a very pleasant girl at the front desk. Between her and a coworker at the desk plus a maintenance man, they promptly ensured all of our needs and requests were met (from a refrigerator, to placing two family members right next door, and much more)!!!

That being said about the staff, the hotel itself is decent but does show signs of aging from worn spots in the carpets to peeling wallpaper.
The room itself was a deluxe room on the 3rd floor (2 flights up) which are considerably bigger than the standard room.
As an orthodox jew at the hotel on Saturday, I appreciated the fact that the stairwells were kept clean and quite a few manual exterior doors were available (not to mention the manual locks on the room doors) which are not available in many other hotels

Room Tip: Club level as always at Sheraton- or request a deluxe room on the east side of the hotel (facing Sta...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, April 30, 2013
Dear Mark K,

Thank you for being our guest and a loyal SPG member. We appreciate the time you took to leave us your feedback. A commitment to excellent guest service is the backbone of our business and it's uncharacteristic for one of our team members to be rude. Your comments have been passed along so the department head can address any training issues.

On the other hand, we are so pleased to hear that your face to face interactions with our staff were all pleasant. There are plans to update to product portion of the property in the future. If travel plans bring you back to the Jersey Shore, we hope you will choose to stay at Sheraton Eatontown Hotel.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 17, 2013

I recently stayed at the Sheraton Eatonville hotel while attending a conference at nearby Monmouth College. The hotel is situated in an industrial area so there is not much of a view but it was a full service hotel with a very helpful front desk staff. The room was large, comfortable, clean, quiet and contained the famous Sheraton beds and white bedding. I had some trouble at first with wifi but when the desk agent could not help, a call to their technical support solved the problem quickly. There was also a nice indoor pool which I, unfortunately, did not have time to use.
One of the best and most convenient things about this hotel was that it offered free shuttle service within a radius of about 5 miles. The drivers were very knowledgeable and also quite helpful and my colleagues and I used this service to and fro to the university. It also took me shopping and picked me up again!

I should also comment on the excellence of this hotel's restaurant. I had not expected to find a really good sirloin cooked to exactly the way I like it and was therefore very pleasantly surprised. The price at $20 was also reasonable since it was part of their daily 3 course menu. Their wine list was also fairly comprehensive. The restaurant is run by an executive chef of some experience and it really shows.

All told, a very good experience.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, April 18, 2013
Dear 2York,

Thank you very much for taking the time to leave a pleasant review on your experience with us. I have shared your feedback with our team members. They were all so happy to hear you enjoyed your stay with us. We hope your travels will bring you back to the Jersey Shore soon and you are our guest again.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 16, 2013

Room had 2 beds white linens for everything. table in corner no chairs. wing back chair w footstool to awkward to use around small table. desk and chair was used by one person an other had to sit on bed and use bed table to eat room service. room service was good and food was good. tip is included in room service pricing just so u know. tub hard to get into if u have any knee problems can see why all the metal tubing around shower. wallpaper was pealing and ceiling around had water damage with it pealing the popcorn as well. curtains didnt shut right parking lot lights were bright thru curtains at nite. our maid was very nice lady. no frig or microwave in room. not very spacious with 2 beds in room either. they are working on outside of building too. make sure not to get that side. they need to renovate the whole property and bring into this century. nice hotel if u don;t have to stay long or hang out in room all day. free breakfast while we were there didnt have the waffle or anything like that. our hot thing was eggs and house potatoes like home fries. pastry bread to toast ceral yougart milk coffe juice fresh fruit was all there as well. free usa today paper was nice on friday wish it was for weekend too. all in all the room was functional and the place was close to where we had to be.

Room Tip: may need to put a/c on just to have fresh air circulating in room. had no air in bathroom need to ke...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, April 18, 2013
Dear qoftravel25,

Thank you for taking the time to leave such a thorough review of the property. Your compliments and critiques are equally well received. I have shared your review with management so that the proper praise can be given and any maintenance concerns will be addressed.

We hope if your future travels bring you to the Jersey Shore again you will be our guest.

Warm Regards,

Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Bank, NJ
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 1, 2013

Had an outstanding experience with the sales team for my daughters wedding March 2013. From Samantha, to Denise & Diane everything went smoothly wedding & food & the service outstanding & was throughly enjoyed by all.

Room Tip: all rooms seem great - was with a wedding block & everyone was happy!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, April 3, 2013
Dear Barbar S,

We are all so happy to hear your family had a great experience with us. Thank you for taking the time to write a review. Samantha, Denise and Diane appreciate the personal mentions and relayed how much they enjoyed working with you and your daughter. We wish her and her groom a lifetime of happiness.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keyport, New Jersey
1 review
5 of 5 stars Reviewed March 16, 2013

Just got home from a great night at the Sheraton! We were welcomed at the front desk by a very friendly staff. Tom is the BEST! They couldn't be more helpful! When we got to our room it was GORGEOUS! VERY CLEAN - SPOTLESS -SPACIOUS! The decor was very modern and beautiful - We stayed in the suite - it was beyond amazing! I haven't seen a nicer room since the movie "INDECENT PROPOSAL" ( the scene with Demi Moore & Robert Redford ) ha.We felt like Rock Stars! I would definitely say it would be the ultimate honeymoon suite! The pictures don't do the room justice! Tom at the front desk offered us a free shuttle to downtown Long Branch , where we went to Jack's BBQ and then to a show at the BRIGHTON BAR. Great location for bar hopping, clubbing, and cool restaurants - (and only a ten minute free shuttle from the hotel). The shuttle driver, also named Tom, was great and recommended many other places for entertainment in the Long Branch area! The next morning there was a continental breakfast and Habib hooked us up with 2 delicious lattes! I also want to acknowledge Barb, the general manager, who helped me with my reservation! Don't let any negative reviews deter you....WE ABSOLUTELY RECOMMEND this hotel to anyone! VERY CLEAN, very safe, very classy, very accommodating! WE'LL BE BACK!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, March 19, 2013
Dear Colmosis,

Thank you so much for leaving such a wonderful and thorough review. I've shared it with the hotel team and they are all thrilled. I'm glad you gave me the opportunity to reassure you prior to your arrival. This is why I leave my email address on every response. Receiving reviews like yours and knowing you left with your expectations exceeded is the most rewarding part of working in hospitality. We hope to welcome you back soon. Don't hesitate to reach out if I can be of further assistance.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2013 via mobile

We woke up in the middle of the night bite by bed bugs found one brought to the front desk and the said they send it out to be test ask if I want another Room. No refund or anything I have to fight for my money back

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review, February 25, 2013
Dear Scrappy 617,

Please accept our sincere apologies for your experience while staying with us. We take these matters very seriously and act on them immediately. Per hotel protocol we offer to move any guest staying in a room that is under suspect. Then the room and ones surrounding it are taken off market and our pest control company is brought in. The rooms are completely stripped out, sprayed and monitored for activity. They are kept off market for a minimum of three days. Once there is no indication of activity, the rooms are put back together and placed on market. Records from our Front Office staff indicate that your stay was complimentary and no charges were posted on your account. Please feel free to contact me directly if you would like to discuss anything further.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Phone Number:
Location: United States > New Jersey > Eatontown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Eatontown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton

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