We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Eatontown Hotel: Traveler Reviews

3.5 of 5
6 Industrial Way East, Eatontown, NJ 07724
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Eatontown Hotel
Ranked #3 of 4 hotels in Eatontown
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

132 reviews from our community

    Trip type
Traveler rating
    36
    38
    26
    11
    21
Date Rating
Harrisburg, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The best staff ever!!!”
4 of 5 stars Reviewed November 28, 2012

I work for Fema in our Billeting Dept. to place our employees in this property which was/is a task in itself. I had/have the pleasure of working with Samantha Johnson; she has bent over backwards and has done all she can for us. In addition to Samantha, she has a great staff working with here!! They are Adrian and Melanie who stand in for her every step of the way!!! Also, I take my hat off to the chef and his staff because they actually changed the breakfast time just for us!! Thank you all for working with us; I know it has not been an easy ride....hang in there with us!!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sherri N about Sheraton Eatontown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Sales & Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review
November 29, 2012
Dear Sherri N,

Thank you for taking the time to leave us your feedback. I have shared your comments with the entire team on property. You and your team have been a pleasure to work with. We look forward to accommodating your colleagues and continuing to work with you throughout the disaster recovery. If we can assist you in any way further, don't hesitate to reach out.

Warm Regards,
Barb Youchah
Corporate Sales & Internet Marketing Manager
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Clean and quiet”
4 of 5 stars Reviewed October 25, 2012

After reading many of the previous reviews, I entered my room with great caution, inspecting everything to make sure there wasn't a problem that would make me want to change rooms. Everything looked ok and I had a very comfortable 3-day stay.

The walls are thin and I could hear a normal conversation in the next room at one point, but other than that I didn't hear anything. The wifi worked great. The bed was very comfortable.

The free breakfast buffet had everything you would expect (eggs and potatoes included but didn't see meat, which you can order as a side off the menu). The added advantage with the breakfast over a Hampton or other places is you are eating in a real restaurant with tablecloths and very nice servers who will bring your coffee and juice to your table, or take your order for anything additional that you want off the regular menu. With big glass walls around the restaurant area, I enjoyed looking at the colorful fall leaves. The buffet does end at 9, not 10 like most places, so that is something to remember. That is a breakfast-only cafe; I didn't eat in the other restaurant/bar.

Yes, it's old, and must be on a list somewhere for a future makeover - which is why I can only give it a 4, not a 5 - but it still felt like a Sheraton to me and at a good priceline rate, I thought it was a good value. I would stay there again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask msmalibu about Sheraton Eatontown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Sales & Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review
November 7, 2012
Dear msmalibu,

It is so wonderful to hear that you enjoyed your stay with us. Thank you for taking the time to leave us your feedback.

Due to Hurricane Sandy and the devastating effect it has had on the Jersey Shore, plans for our renovation are currently on hold. We are focusing on accommodating the disaster recovery teams and our fellow residents displaced from their homes. Once the need in the area subsides, we will move forward.

We hope when your travels bring you back to the Jersey Shore, you'll stay with us. We appreciate your business.

Warm Regards,
Barb Youchah
Corporate Sales & Internet Marketing Manager
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
“Ok but the Spa is a joke. Please read”
3 of 5 stars Reviewed October 20, 2012

This is a tired hotel from the moment you enter but it is functional and to be honest I quite liked it. The prices reflect the expectation and we stayed in the club rooms which were ok. It's not a 5 star hotel Sheraton and is barely 4 stars but we had 2 good nights sleep so for me it was nice. The restaurant was poor so we went out and found better. Tried to use the Spa and fancied a swim so set off and was horrified to see none of it clean...from the towels left everywhere around the swimming pool...to changing rooms that smelt and were disgusting....if I my kids had wanted a swim I would have gone ballistic but instead thought I would let you share in some pictures. Management at this hotel needs to be fired as this just not right and I bet this is the normal at this hotel so maybe I let one of their inspectors know so that will happen. Sorry for anybody with kids that had this experience.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
Ask Blasterchris about Sheraton Eatontown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Sales & Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review
November 2, 2012
Dear Blasterchris,

I am sorry to hear that we did not exceed your expectations during your recent stay. Your feedback is appreciated has been shared with the appropriate managers to address. It can only help us improve in the future.

Our indoor pool is one of the hotel features that our guests enjoy most so it sees a high volume of use at random periods throughout the day. Our team works hard to keep the pool area clean and stocked. It appears we were a little behind on the date of your stay but this is atypical.

If you have any feedback you'd like to share with me personally you can reach me at byouchah@sheratoneatontown.com.

Warm Regards,
Barb Youchah
Corporate Sales & Internet Marketing Manager
Sheraton Eatontown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acton, Massachusetts
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“They get loyalty”
5 of 5 stars Reviewed October 7, 2012

This hotel has some of the best customer service I have experienced. It is a nice hotel, a bit older, but nice. However, I cant believe how excellent I was treated as a platinum spg member. They really made me feel like my loyalty was important.

My nephew was getting married and I booked two nights in a suite. One with cash - one with points. My request for my platinum upgrade was to simply stay in the suite both nights. They did me one better. They honored my request and then knocked my room rate down to the wedding party rate! This was half price! I was simply speechless.

I also got personal service from DAN the shuttle driver. Twice. I was helping my daughter the flower girl get ready and everyone ended up leaving for the wedding venue without me. Dan saved me and got me to the wedding on time! He had already driven out to the wedding venue and drove me right back out. Thanks Dan! We also couldnt get into our room the first time we tried because the lock on the door wouldnt work. Dan walked back and forth to the front desk to get me new keys so I didnt have to carry all my bags around. Dan is the kind man.

I would definitely return. My only negative comment is the carpet could use an upgrade.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tracy H about Sheraton Eatontown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Sales & Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review
October 17, 2012
Dear Defender09,

Thank you for taking the time to leave us your feedback on the hotel. We really appreciate it and are pleased that you had a wonderful stay. I printed out your review and gave Dan a copy. Reading your words made his day. We hope if travels bring you back to the Jersey Shore you'll stay with us again.

Warm Regards,
Barb Youchah
Corporate Sales & Internet Marketing Manager
byouchah@sheratoneatontown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“so many wonderful people here”
5 of 5 stars Reviewed October 1, 2012

starting with front desk adrian lorreta kim michael kate so willing to help maintance man mechanic neil in the bar greg and in rest.susan liz all willing to make your stay terrific loved the service room service quick pool and hot tub perfect fun at karioke on the weekend

Room Tip: the suite or club floor
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask neil820 about Sheraton Eatontown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Sales & Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review
October 3, 2012
Dear neil820,

We are pleased to hear you enjoyed your stay with us. Thank you for taking the time to leave feedback on your experience with us. It was kind of you to mention our team members by name and appreciated by them all.

We hope to welcome you back to Sheraton Eatontown and the Jersey Shore soon.

Warm Regards,
Barb Youchah
Corporate Sales and Internet Marketing Manager
Sheraton Eatontown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DoubleTree by Hilton Hotel Tinton Falls - Eatontown
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Eatontown
Family-friendly
Holiday Inn Express Neptune
Holiday Inn Express Neptune 4.5 of 5 stars 101 reviews
Romantic
Berkeley Oceanfront Hotel
Berkeley Oceanfront Hotel 3.0 of 5 stars 376 reviews
Good for business
Residence Inn Neptune at Gateway Centre
Residence Inn Neptune at Gateway... 4.5 of 5 stars 65 reviews
Great value
Hewitt Wellington
Hewitt Wellington 4.5 of 5 stars 176 reviews
Show Prices ABS:HotelCheckRates-d1776628?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d98391?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d647624?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d226674?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Eatontown
Staybridge Suites Eatontown 4.5 of 5 stars 70 reviews DoubleTree by Hilton Hotel Tinto... 4.0 of 5 stars 178 reviews Holiday Inn Express Hotel & Suit... 4.0 of 5 stars 108 reviews Courtyard by Marriott Tinton Fal... 4.0 of 5 stars 63 reviews
Show Prices ABS:HotelCheckRates-d472158?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d98139?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d609519?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d92637?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 4 hotels in Eatontown, ranked by popularity

Been to Sheraton Eatontown Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Eatontown Hotel

Also Known As:
Sheraton Eatontown
Eatontown Sheraton
Address: 6 Industrial Way East, Eatontown, NJ 07724
Phone Number:
Region: United States > New Jersey > Eatontown
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Eatontown
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Travelocity, Expedia, Orbitz, Venere, Hotels.com, Tingo and Priceline so you can book your Sheraton Eatontown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Eatontown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Eatontown Hotel
Enter dates & see best prices* (from our partners)
Show Prices