This hotel has some of the best customer service I have experienced. It is a nice hotel, a bit older, but nice. However, I cant believe how excellent I was treated as a platinum spg member. They really made me feel like my loyalty was important.
My nephew was getting married and I booked two nights in a suite. One with cash - one with points. My request for my platinum upgrade was to simply stay in the suite both nights. They did me one better. They honored my request and then knocked my room rate down to the wedding party rate! This was half price! I was simply speechless.
I also got personal service from DAN the shuttle driver. Twice. I was helping my daughter the flower girl get ready and everyone ended up leaving for the wedding venue without me. Dan saved me and got me to the wedding on time! He had already driven out to the wedding venue and drove me right back out. Thanks Dan! We also couldnt get into our room the first time we tried because the lock on the door wouldnt work. Dan walked back and forth to the front desk to get me new keys so I didnt have to carry all my bags around. Dan is the kind man.
I would definitely return. My only negative comment is the carpet could use an upgrade.
- Official Description (provided by the hotel):
- Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Eatontown
- Eatontown Sheraton