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“Great Place!!!!” 5 of 5 stars
Review of Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
3.5 of 5 Hotel   |   6 Industrial Way East, Eatontown, NJ 07724   |  
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Breakfast for 2 Included
Ranked #3 of 4 Hotels in Eatontown
Atlanta, Georgia
1 review
“Great Place!!!!”
5 of 5 stars Reviewed May 5, 2011

I stayed at the Sheraton Eatontown with colleagues of mine in April. The service and the staff was great. Would definietely come back.
Kudos to the sales department for handling all of our meeting arrangements.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivello, Director of Sales at Sheraton Eatontown Hotel, responded to this review, May 9, 2011
Thank you so much for your review. We always appreciate positive feedback, and I am very glad you enjoyed your stay and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    59
    73
    49
    15
    28
See reviews for
71
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2011

I was very pleased with my stay at this hotel. The rooms were clean and the staff was friendly and accomodating. I will be sure to recommend this hotel to others.

Stayed April 2011, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed April 6, 2011

Stayed here this past weekend for my daughters wedding. The hotels sales staff is full of liars. If wedding invites weren't sent out, we would have not used this hotel. In total, we probably had about 50 rooms booked so we were a pretty big group.

Now, the sales staff are complete liars. We had to deal with 3 different coordinations since they kept quitting or getting fired I presume. The terms kept changing and the new one wouldn't honor what the previous one said. On numerous occasions, I asked to speak with the hotel general manager but none of them would even tell me their name!

Overall, the wedding was great except for this issue. We had no problems with the rooms/food, the only issue is the staff of liars! I am writing an email to Starwood HQ with all the promises and who promised what.

Therefore, for any convention, wedding, or tour group, DO NOT STAY HERE. If you must, make sure you get everything in writing.

  • Stayed April 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivello, Director of Sales at Sheraton Eatontown Hotel, responded to this review, April 12, 2011
Good Afternoon,

I am truly sorry that your experience with our sales department was not a positive one. As in many business situations, employees do leave their current employement for better opportunities therefore when dealing or contracting with a business it is always a good idea to have a contract for the goods promised you.
Again, accept my apologies on behalf of the management and staff of the Sheraton Eatontown and we hope to see you back soon.
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Travelers are raving about these Eatontown hotels

New York City, New York
1 review
5 of 5 stars Reviewed February 8, 2011

Stayed with my wife on our anniversary had a great time thank you staff

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garfield, New Jersey
1 review
1 of 5 stars Reviewed January 31, 2011

I had a great time with friends here last summer, so I booked a night’s getaway hoping for a romantic evening of drinks and dinner, then a workout and swim the next morning. Unfortunately, there was a large group at the hotel which intruded on every aspect of our stay, and management seemed unable or unwilling to do anything about it.
The group was very visible and intimidating. They were all dressed in black, and the men wore long black coats and gigantic fur hats inside the hotel. Many were chanting in the lobby and the hallways. There were dozens of unsupervised children in the lobby and hallways throughout our stay. At one point we saw six people standing behind the front desk, with a uniformed security guard in the lobby, and they all just stood there while the kids ran around, pounded on the piano, and sliding down the large lobby stairway. We were very nervous wondering why a security guard was necessary.
The hallways outside the rooms smelled of food, as if people were cooking inside. Women and children were eating off of paper plates set up on boxes in the hallways. There were notices for this group taped on walls and doors all over the hotel . Very tacky. Construction paper was taped up on the windows of the lounge and the gym. I found out the pool, which I had been told was open at 6am, was closed until 9 for this group. Curiosity got the better of me. I wish it hadn’t. Men from this group were naked in the pool. Not swimming, but just walking into the pool for a minute then getting out, as if they were bathing.
We saw no reason to complain there. This group obviously had the run of the hotel. In all fairness, based on it's facilities and personnell, I would have rated this hotel 'excellent' after my last stay.

Stayed January 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivello, Director of Sales at Sheraton Eatontown Hotel, responded to this review, February 8, 2011
Good Afternoon,
First of all, I am so sorry that you did not enjoy your stay. We at the Sheraton Eatontown, pride ourselves on a very high level of customer service and your disappointment is very concerning to us. Unfortunately, as much as we would like to alert all of our customers to large groups staying at the hotel, it would not be possible nor would it be ethical to single out one group from another.
There were some instances that took place that we at the hotel were not aware of, and did handle it quickly once made aware. Sometimes when large groups stay at the hotel, they are not completely honest with their agenda.
Again, please accept our apologies and know that this was an isolated incident and not the norm.
We look forward to welcoming you back in the future..
Regards,
Nancy Crivello
Director of Sales and Marketing
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Budapest, Hungary
Top Contributor
54 reviews 54 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 18, 2011

I have stayed at this property on my to NJ, where I had a meeting the next morning. We could reach the city quite easily, although traffica was quite heavy. Not much time spent at the hotel, nut what I have seen was pretty OK. The rooms might need some refurbishing, but the overall atmosphere is OK.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivello, Director of Sales at Sheraton Eatontown Hotel, responded to this review, January 19, 2011
Thank you so much for your feedback. I am glad you enjoyed your stay. The rooms are scheduled for renovation shortly and hope that you return soon to experience them.
Regards,
Nancy Crivello
Director of Sales..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 29, 2010

This is my second stay at this property, my first being about 2-3 years ago. The rooms haven't changed, but I was on the SPG floor not the club floor. Check in was smooth and the front desk staff was awesome. Very friendly and very informative. The gentleman checked us in quickly yet managed to explain all the features of the hotel at the same time without making us stand there awkwardly. He was great. We stayed on floor 5 which was the SPG floor. I was a little disappointed I wasnt upgraded to the club floor as a usually am at other Sheraton properties however the hotel later that night looked full.
When entering the room I was impressed with the space of the room. The bathrooms are nothing to write home about and I found black hair in the sink. I am a blonde and my other half is almost bald. With that being said I cleaned it up myself and went about my day. We went shopping at the mall right down the street and had a dinner out. Coming back to the hotel about ten pm we went to JR's Lounge. It was truely a fun time and enjoyed seeing people singing karaoke.
That morning we had planned on going fishing out of Belmar for business purposes. I decided at 6am I was going to sleep in and let him run along. I asked him to ask the front desk for us to have 4 pm checkout as if its available and you are an SPG member you can usually get it. The front desk said no problem so I hung out in the room all day waiting for my boyfriend to return. 5 times, yes 5 times I was disturbed by housekeeping. By 2 pm I had to put the privacy on the door becuse she had just walked in the room after I told her twice I was checking out at 4. Doesnt the front desk communicate with housekeeping? As I finished packing at 345 PM and ready to leave housekeeping again knocked. I was furious and they just sort of hung outside my room. As I got in the elevator I heard laughing so who knows, My gripe with housekeeping also explained to me at that point why I had hair in my sink when entering the room. They just don't seem to care or know what customer service is. If you approve a certain checkout time leave that guest alone until that time. Its one thing to knock on the door once, but do not walk in after I told you I was checking out at 4. And then do not proceed to linger outside my door, its just plain rude!!!!!! Other than that I do like the hotel and the front desk staff. I would return but would put in a formal complaint if housekeeping didnt have manners again.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Phone Number:
Location: United States > New Jersey > Eatontown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Eatontown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton

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