I'm a loyal Hilton Honors member and stay on average 50-75 nights a year at various Hilton properties around the U.S. The experience last month is one that I'll not soon forget. Where to start? When you walk in the lobby of this hotel it looks pretty nice - typical Hilton, beautiful floors, furniture, artwork, etc. Leave the lobby though and it is a different world.
I checked into my room (# 2122) in the morning hours of June 22nd, a Monday morning (HH # ending 9596).
The first hint that I was in for a horrible stay was the fact my room had no air conditioning! How does a "business" class hotel consider it acceptable to put a customer in a room that has no working air conditioning and then continue to state "we are working on it and it should be fixed soon"? Needless to say, it never got fixed during my stay.
There were NO outlets to plug any devises in on EITHER side of the bed! I had to actually pull out some table lights to have enough sockets to power up all my devises at the end of each day. The wifi was slow and ineffective so I had to resort to using my mifi card.
The bathroom floor tile was filthy - with grout stains that looked 10-12 years old. It did not smell fresh at all in the bathroom.
The hallway between my room and the concierge lounge had stained carpet, was also not air conditioned and it smelled old and musty.
The elevators were not just slow - they were tired too. So tired that their lights didn't work in many of them. You would push the lobby floor but didn't know for sure if you were heading down or not because the button lights didn't come on.
The workout facility was horribly run down. I used the treadmill and the TV didn't work on two of them. Used the locker room restroom and it smelled like it had not been cleaned in weeks - use your imagination here - it was that bad.
My last day there I did complain to the front desk and they were apologetic but didn't really offer me much other than to move to a new room but by then it was not worth it to move - I figured I could tolerate it one more night. The person at the front desk did offer me 30k extra hilton honors points - but I never got those in my account.
Bottom line - if you want to stay at a business class hotel in East Rutherford, don't stay at the Meadowlands Hilton - it is so far below Hilton standards it is a disgrace to their brand.
- Official Description (provided by the hotel):
- Hilton Meadowlands is adjacent to IZOD Center, MetLife Stadium, and is 8 miles from NYC. Our East Rutherford, NJ hotel has 15 meeting rooms totaling 30,000 sq ft of event space. ... more less
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- Also Known As:
- Sheraton Meadowlands Hotel East Rutherford
- Sheraton East Rutherford
- Sheraton Secaucus
- East Rutherford Sheraton