Great hotel, much better to stay there and catch the convenient bus to Manhattan then to stay in Manhattan... Room is 1/2 the price vs. Manhattan rooms + Holiday Inn Express rooms are very nice, much more spacious + free parking + free breakfast = very good value.
My only negative comment is that the front desk staff... I think her name was Gisela has no idea what customer service is. She doesn't know how to smile while giving poor service. Ex: "Your credit card is declined", then gives it back to me waiting for another payment... no "sorry your card is declined" she actually insinuated that it was declined due to NSF... I responded politely, that's impossible, then she suggests, "did you want me to try again"... I'm like... uh, yeah. Oh, it works now... no "sorry"... its like she's doing me a favour the entire time.
Also, when we received the room I requested a quiet room. When we get there she put us right near the elevator and the hotel was far from full. I went back down to ask he for another room, quieter away from the elevator... guess what, she put me in the first room right beside the elevator but in the other direction. At that point you start thinking if she's a normal person.
I then went back to her and then she gave me another room at the end of the hall... again, no sorry, no nothing... I do not think she knows what the word means or has the facial muscles required to smile.
Despite her, good hotel, we would go back.
- Official Description (provided by the hotel):
- Located just minutes away from New York City and Izod Center, the Holiday Inn Express & Suites is your best choice in Carlstadt. You ll find the things that are most important to whether you re here for business or pleasure. The Holiday Inn Express & Suites is the ideal destination. Imagine having all the space and tools you need for business, high speed Internet, 24-hour business center, faxing, and copying is available to you. And if you re here for pleasure you are just minutes away from Garden State Plaza Shopping Mall, Secaucus Outlets, great dining locations, and at the end of the day enjoy our indoor heated pool for relaxation. No matter what brings you to the Holiday Inn Express & Suites your room is your personal retreat. The key word is comfort with great bedding, modern dÃ©cor and all the cable, sports, and movie channels you need. The Holiday Inn Express & Suites is a favorite business and leisure visitors to Carlstadt and we want to become your favorite too. ... more less
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- Also Known As:
- Holiday Inn Express Meadowlands Hotel Carlstadt
- Holiday Inn Express Carlstadt
- Holiday Inn Carlstadt
- Carlstadt Holiday Inn