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“Good hotel, poor service at front desk” 4 of 5 stars
Review of Holiday Inn Express Meadowlands

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Holiday Inn Express Meadowlands
2.5 of 5 Hotel   |   100 Patterson Plank Road, Carlstadt, NJ 07072   |  
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Ranked #2 of 3 Hotels in Carlstadt
Montreal
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Good hotel, poor service at front desk”
4 of 5 stars Reviewed August 10, 2012

Great hotel, much better to stay there and catch the convenient bus to Manhattan then to stay in Manhattan... Room is 1/2 the price vs. Manhattan rooms + Holiday Inn Express rooms are very nice, much more spacious + free parking + free breakfast = very good value.

My only negative comment is that the front desk staff... I think her name was Gisela has no idea what customer service is. She doesn't know how to smile while giving poor service. Ex: "Your credit card is declined", then gives it back to me waiting for another payment... no "sorry your card is declined" she actually insinuated that it was declined due to NSF... I responded politely, that's impossible, then she suggests, "did you want me to try again"... I'm like... uh, yeah. Oh, it works now... no "sorry"... its like she's doing me a favour the entire time.

Also, when we received the room I requested a quiet room. When we get there she put us right near the elevator and the hotel was far from full. I went back down to ask he for another room, quieter away from the elevator... guess what, she put me in the first room right beside the elevator but in the other direction. At that point you start thinking if she's a normal person.

I then went back to her and then she gave me another room at the end of the hall... again, no sorry, no nothing... I do not think she knows what the word means or has the facial muscles required to smile.

Despite her, good hotel, we would go back.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 30, 2012 via mobile

I stayed here with a large group. If you're looking for a clean hotel at a great price in NJ, it's great. Breakfast was really good, comfortable beds, clean rooms. The pool was very small and crowded, and it was difficult to walk to nearby restaurants. There was no ATM machine. We drove into NYC, which was very inconvenient. May have been better if public transportation was used. Great hotel, just not if you're staying there with hopes of visiting NYC often. It took at least 1 1/2 hours to get from NYC to the hotel every night. We were there for 5 nights, so this got old.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flore D, General Manager at Holiday Inn Express Meadowlands, responded to this review, August 4, 2014
Thank you for taking time out to write such a nice review. We are happy to hear that we were at your satisfaction during your recent stay with us. Our well trained friendly staff made it comfortable and enjoyable for you. We strive to provide our guests with best attentive services at a value conscious price. And I am glad that we are successful in our efforts to make you most happy. We expect your future stay at our property will be your wonderful recall.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2012

Our stay here was very good. The bus to go to NYC is on the corner and comes every 10 minutes during the weekday for a 15 minute commute to the city. The staff is very nice and helpful for directions to points of interest. The breakfast is hot and has a lot of choices! Our room was clean and the beds comfortable; the only thing was our fridge didn't work and the handle for the shower head wasn't bolted into the wall. Also the room doesn't keep the sound out 100% because we were woken up a couple of times during the night from people who were talking outside our door and opening and shutting their own doors. Other than that, we would definitely stay again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flore D, General Manager at Holiday Inn Express Meadowlands, responded to this review, September 18, 2014
I would like to extend my sincere thanks for having chosen Holiday Inn Express Meadowlands for your recent stay and leaving us such a delightful review. It was indeed our privilege to serve you, we are so proud to have you as our guest. We would love to see you as our regular guest and eagerly waiting to serve you again with most memorable experience. Thank you again for your continuous loyalty to our brand and hope you continue using IHG Hotels for your future travel needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blainville, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 18, 2012

Usually we take an hotel in New York, it was our first time outside New York. We are really impressed! Everything was perfect ! Easy to find, and very easy to access from the highway. The bus stop is right on the corner. We have 2 kids and it was perfect with the children. The room was clean and spacious. We loved the coach bus with the air conditioning, within 20 minutes we were in Time Square. I would recommend this hotel!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flore D, Manager at Holiday Inn Express Meadowlands, responded to this review, April 8, 2013
Dear Valued Guest,

Thank you for choosing the Holiday Inn Express & Suites for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Holiday Inn Express & Suites Meadowlands.
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West Sussex
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 5, 2012

This hotel is clean and basic within 30 mins of NYC at a reasonable price, and that sums it up! Its not the best budget hotel i have been to but certainly not the worst. Free parking and breakfast are a bonus but it suffers from extreme noise from the road, nearby landing planes at the local air field and trains sounding their horns - ear plugs solve this problem. The rooms are big, bed is comfortable, linen and towels clean and plentiful. Coffee maker was as new, fridge worked, TV was good. No safe in the room but one behind the desk is available for a deposit of $25 (which we had to ask for back and how safe it is im not sure as they dont let you lock it with a key yourself they take the key from you so technically it could be unlocked for all we knew but everything was still where we left it!?)
We stayed for 5 nights to visit NYC and Philly and it was very convienient to both, also to the malls and outlets in Jersey. I highly recommend (if you have a car) driving the 3 minutes to Rutherford station where you can park on a meter for 50c an hour (bank will change up a note for quarters) or free after 7pm and on sunday and get a return ticket into NY Penn for $10.50 - trains run until after midnight and its 25/30 mins into the city with a guarenteed seat, no hassle (1 easy change at Secaucus Junction) and no traffic jams! They appear to be digging up alot of roads at the moment and travel by car (and therefore bus) is exceedingly slow. The hotel is also 20 mins to Liberty park and Statue of Liberty ferries (ferries from here are far less busy and there is a great view of the manhatten skyline), 20 mins to Newark Airport and within a 5 - 10 min drive of lots of places to eat. My only real niggle was that although our floor was non-smoking, the hallways reeked of smoke and it permiated our room under the door.
All in all a good, well placed, basic hotel for visiting New York without the massive expense of staying in the city.

Room Tip: Away from the lifts / top floor
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flore D, General Manager at Holiday Inn Express Meadowlands, responded to this review, May 6, 2013
Heartfelt Thank you for sharing all your nice comments. I am pleased to hear that the accommodation and service were to your liking. I am very happy that you have enjoyed your stay at the hotel. We strive to provide our guests with best attentive services at a value conscious price. And I am glad that we are successful in our efforts to make you most happy. We expect your future stay at our property will be your wonderful recall. Once again we do appreciate your stay and would love to have a pleasure of seeing you again on your next trip to our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 16, 2012 via mobile

Nothing special but everything was okay, which can be very good when traveling.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flore D, General Manager at Holiday Inn Express Meadowlands, responded to this review, May 6, 2013
I would like to extend my sincere thanks for having chosen Holiday Inn Express Meadowlands for your recent stay and leaving us such a delightful review. It was indeed our privilege to serve you, we are so proud to have you as our guest. We would love to see you as our regular guest and eagerly waiting to serve you again with most memorable experience. Thank you again for your continuous loyalty to our brand and hope you continue using IHG Hotels for your future travel needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 11, 2012 via mobile

On a recent business trip to northern jersey researched and selected this hotel. I travel a lot and saw the good reviews on trip advisor. Pricing was attractive, but alas, as usual yu get what you pay for.

Location very good. Close to the city and highways. Staff very good and friendly. But room was worn out, tv was nice but the hotel too cheap to get a high def feed which defeats the purpose of a flat screen and toilet would not stop running without removing lid and putting your hand into a moldy tank. Probably good vlalue for low cost but I would not stay there again. Lots of better options nearby for a little more money.

Stayed April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Meadowlands, responded to this review, May 21, 2012
WisconsinMark,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were less than satisfactory, but pleased the staff was a highlight of your stay. We hope you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Meadowlands

Address: 100 Patterson Plank Road, Carlstadt, NJ 07072
Phone Number:
Location: United States > New Jersey > Carlstadt
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Carlstadt
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Meadowlands 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located just minutes away from New York City and Izod Center, the Holiday Inn Express & Suites is your best choice in Carlstadt. You ll find the things that are most important to whether you re here for business or pleasure. The Holiday Inn Express & Suites is the ideal destination. Imagine having all the space and tools you need for business, high speed Internet, 24-hour business center, faxing, and copying is available to you. And if you re here for pleasure you are just minutes away from Garden State Plaza Shopping Mall, Secaucus Outlets, great dining locations, and at the end of the day enjoy our indoor heated pool for relaxation. No matter what brings you to the Holiday Inn Express & Suites your room is your personal retreat. The key word is comfort with great bedding, modern décor and all the cable, sports, and movie channels you need. The Holiday Inn Express & Suites is a favorite business and leisure visitors to Carlstadt and we want to become your favorite too. ... more   less 
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Also Known As:
Holiday Inn Express Meadowlands Hotel Carlstadt
Holiday Inn Express Carlstadt
Holiday Inn Carlstadt
Carlstadt Holiday Inn

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