This is a long and detailed review but I wanted to share a real experience staying at this hotel (which I really wanted to like) but can't now that I've stayed there. Overall while I liked the property a lot and enjoyed the location and comfort of the room, I would not return for the reasons I mentioned below. I simply did not find the guest experience inviting and the hotel staff did not make me feel that I will miss coming back to Cape May or the Virginia Hotel! I didn't like that there was no concierge at the property. I was really disappointed when asking to make restaurant reservations that the front desk just gave me the numbers and said "it's better if you call them yourself.” I was not impressed at all with the friendliness of staff. For a luxury boutique hotel I expected much more attentiveness that I've experienced it in other properties but not so much here where most staff seem to be a bit passive, rarely smile and don't ask about the guest's experience at any given point in time or whether they (the guest) needs anything.
An example of the incompetence was that we ran out of the hotel-provided hair conditioner in the room and for 2 days housekeeping never bothered to replace their own empty bottles, in fact they even left them as is, empty, in the shower for two days. We repeatedly asked by phone and twice directly at the front desk to send some to the room and it never happened until I really complained to the front desk and then immediately she pulled out extra ones from a box and gave them to me in my hand as I was supposed to walk out and enjoy the day, instead of sending them up to the room!! Not what I expect from a property like this! The Virginia is branded as a a boutique hotel so these things should not happen. Also, I tried to make reservations at the Ebbit Room when I first arrived and was told (apparently by the manager) that there were no tables available for my entire 4 day stay that accommodates my preferred dinner time or at least +/-1 hour, subsequently I was able to find a timeslot with ease on OpenTable as soon as I went to the room! But I refuse to dine there after being put off already.
Beach service was also served by some (not all) lazy staff who are not very active in helping guests setup at the beach. We were trying to find a spot where we could sit and the guy kept telling us with a tone that we can’t go there or it’s too crowded here, but then when other guests came they apparently set them up where we originally wanted and it wasn’t a problem at all. Also, we would never order any food from the beach menu which was absurdly expensive and I really don’t usually bother too much about the cost of food! But $75 for a burger & fries, chicken salad and some guacamole and juice is mad especially when none of it tasted good and everything was dry and overcooked.
Something else that I thought would be a given in Cape May with all the B&Bs around is to have a good breakfast. Well, the earlier comments I read about the breakfast options were right. It was disappointing to see a breakfast selection which was very limited and doesn't offer much while also restricting each guest to x number of items per person whether its drinks, pastry or whatever. In Cape May where every other hotel is a B&B I was shocked to see the Virginia be so limiting in its breakfast selection and instead inviting guests to have breakfast at the Mad Batter on their own expense (which by the way is also extremely crowded and impossible to find a table with the rush of non-resident customers). Overall, the only thing we really enjoyed was the location/proximity to the beach and downtown area and also staying the Virginia Room which is spacious and also has a very nice balcony to sit outside in the morning and evening hours.
The rooms facing Jackson St. are roomy and nice but very noisy especially at night and people are co...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.