The Congress Hall is many things; yes the floors are crooked and the fixtures are quirky. We booked this property expecting these elements. Considering this hotel is over 150 years old, that's part of the charm. We just returned from a two-night stay in an ocean view queen room with daily breakfast vouchers. Check in was smooth, but we were most unhappy with our third floor annex-building room--yes, the ocean was visible, as was the back side of a pancake house, dumpsters, and a parking lot. The room was small, and the bathroom was uneventful. After viewing the selection of room photos offered online, I was extremely, extremely disappointed--no old fashioned tub or graceful window view. I refused to unpack, phoned the front desk and then made an in-person visit. I was told that no other rooms were available, but they did offer a "better room" for us to be switched to for our second night. This is not at all what I wanted, and there was a bit of a standoff (mostly on my part). The manager spoke with us, and he said he could not offer us a different room until the following day, but did offer us a rate adjustment for the night (which was truly not was I was after) --but it seemed the only compromise if the hotel was indeed full. We were promised the room change for the following day by 12 noon.
Next morning, we were told to pack up our belongings and they would be moved to our "better" room. And BETTER it was. Large, sunny room with a king bed, fabulous tile and marble bathroom with soaking tub and separate glass shower, and best of all, a full sea view through a large double window. Exactly what I had anticipated for our getaway. We loved the room and location so much, we hated leaving the Congress. We'll be back, but will be very specific about the accommodations when we book.