Room Type: Standard
Rate Paid: $219 per night
Reason For Stay: Leisure
(Reviewers Note: I waffled a bit on this one, deciding between a 4 and a 3. As you can see, the score works out to a 4, but I was very much inclined to deduct an extra point - see my notes at the end why I didn't)
Overall Average Score: 7.9/10
Location - 10/10
You can see the beach, less than a 2 min walk. Directly across the street from Congress Hall, less than 5 min walk from the main shopping/dining area. Hard to find a better location.
Room Design and Condition - 6/10
This is where I really waffled about the point. We were in Room 8, which as other reviewers have noticed is quite small, with a slanted roof (still fine for a party of 2). But the really fun thing is the bathroom, which is across the public fire exit hallway from the room. Yes, you have a locking door on your side, and there is a lock on the bathroom, but the hallway between them is accessible by a closed but unlocked fire exit door. Now, with a little planning and provided robes, this is manageable, but the kicker was no one told us about this when we checked in. A little pre-warning would have been nice (when we checked out, we mentioned that and were told we should have been advised. Personally, I think this should be mentioned at booking if possible).
Other than that, the room was spotlessly clean (I have a new term, AM clean - if you watch Hotel Impossible you will understand). This came just shy of that. And there was a decent amount of storage space for a small room if needed. These kept me from a lower score.
On an odd note, there was a remote in the room for a DVD player. No DVD player. Just a remote.
Room Amenities - 10/10
The bed was a little firm for my tastes and the pillows a tad flat.. Towels were exceptionally good for ai hotel. Sheets and duvet are comfortable and clean. . Bonus points for a decent array of Aveeda toiletries, and included wi-fi (signal strength could have been stronger but speed was good). Good TV channel variety. Also Bonus points for dedicated on-site parking (you will get a hang tag)
Design and Layout - 7/10
There is a nice sitting area on the ground floor. Stairs up to the third floor of the main building are very narrow and may be hard for low mobility individuals to handle. There is no elevator.
Amenities - Non Club - 7.5/10
The Star is actually part of the Cape Hotels group, which also runs Congress Hall across the street. As such, you have access to their amenities, like Fitness room (and I think pool). But they are ..across the street..
Hotel Staff - 8/10
You check in at Congress Hall, and the clerk there was just ok, but everyone else seemed rather friendly. Housekeeping did a very good job.
Dining - 7/10
Like the other amenities, other than a small coffee shop with limited hours, dining options are across the street at Congress Hall. There are several, ranging from casual to fine dining. We had breakfast at the Blue Pig. The food was great as usual and very reasonably priced for Cape May, but they committed the cardinal sin of sitting and forgetting about us. Apparently we were seated in a no longer manned section, until I had to find the hostess and she got someone to cover. Since that person was working a different area, it sometimes took a little longer for her to check on us (she did her best!)
Comments and Notes:
As I noted above, even though my score was in the area of a 4, the fact that there was no forewarning about the limitations of the room, the issues at breakfast, etc had me thinking of awarding a 3. If there was a 3.5 I might have gone there. There were a couple of reasons I did not. First, unless there was something similar in the other building, I think room 8 is the only one with that particular design flaw. And since the vast majority of readers will not be in room 8, the overall hotel should not be dinged for it. The Star has many different styles of rooms, so its really a matter of your experience may vary greatly.
Secondly, the breakfast issue was technically representative of Congress Hall, not the Star specifically, even though they are the same company.
Finally, they offered a Single Night rate that while not cheap, at least was available, and that's always a challenge in Cape May.
About my rating system. Points are awarded on a scale of 1-10, where 7.5 is met expectations. Expectations WILL vary based on brand and location, the Waldorf Astoria will be held to a higher standard than a Springhill Suites.
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- Also Known As:
- The Star Hotel Cape May
- Star Hotel Cape May