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“Overpriced, not what's advertised!” 3 of 5 stars
Review of Palace Hotel

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Palace Hotel
2.5 of 5 Hotel   |   1101 Beach Avenue, Cape May, NJ 08204   |  
Hotel amenities
Ranked #37 of 42 Hotels in Cape May
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Overpriced, not what's advertised!”
3 of 5 stars Reviewed August 13, 2012

We stayed at the Palace Hotel on the pet friendly floor for 3 nights. The room was immaculate, it's probably the cleanest pet friendly room we ever stayed at. Nicole was another bright spot. But the older woman who was there during the day was not only unfriendly, she was pretty nasty. The continental breakfast was ok, standard hotel muffins and coffee. If it had been a great deal, I probably would be writing a better review. But for $720 for 3 nights, I expected better. Next year, we'll definitely be staying somewhere else.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Philadelphia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 8, 2012

We booked pretty much last minute as an add on to a fishing trip. We stayed one night. The location is great - right across from the beach. It's a pet friendly hotel as you can read on the other reviews but that didn't apply to us on this trip. The staff is friendly and accomodating. We asked for a late checkout and they said for $29 extra you can stay untill 11PM which was great. I assume that was because they had vacancies but we got an extra day on the beach and had a place to shower and clean up before leaving for home. One downside is that the place is dated and could use a renovation. Don't expect the RItz. The a/c was noisy and the bath tub area was vinyl, not tile as an example. The price was $219 for the night which wasn't too bad as we booked last minute and were only staying one night. I wouldn't want to stay for a week but for one night it was fine. I'd say this hotel was all about location and being pet friendly.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Orange, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2012

stayed here last year,went back this year(7/1-7/4)and will come back again next year!!! clean hotel with great staff!!nothing to complain about! quiet and across from beach entrance.thanks to fran,gerri and the rest of the crew for a great time.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenixville, Pennsylvania
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2012

I originally chose the Palace Hotel because they are dog-friendly, however, I would definitely recommend this hotel to anyone who wants to stay at a clean, affordable place that is located so close to the beach. For my first time there I made reservations for only one night because I wasn't sure what it would be like. I was pleasantly surprised to find that the hotel was not only very clean, but the staff was professional and friendly. They also served breakfast every morning which had a good selection of food to choose from and the coffee was excellent. I enjoyed my stay so much that I made reservations for the following weekend for three nights.
During my 2nd weekend there, I had an emergency with my dog where she hurt her foot and since I was alone, I was beside myself. It was late Saturday afternoon and the local vet was closed. I called the front desk asking if they could send someone up to help me. Within minutes, Sara from the front desk was at my door with a first aid kit. Just having someone there to help me was a great comfort, and then she bandaged up my dog's foot so well that it looked like a professional vet did it. I found out that the closest vet (that was open) was an hour away and the charge was $125+ for their emergency fee. Thanks to Sara, my dog's foot was able to heal and I did not have to pay for the emergency vet.
The only downside I experienced was that the A/C unit in my room didn't have an option for continuous fan, and since I am a light sleeper I could hear it turning off and on throughout the night. Other than that, the room was very comfortable.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2012

We really liked the Palace Hotel, for 3 big reasons: 1. Oceanfront and affordable. 2. Dog-friendly rooms on the 4th floor. 3. No 2-night minimum stay requirement, like literally *every* other hotel in town. In my experience, dog-friendly hotels aren't always the cleanest... But we were pleasantly surprised, as the whole place looked and smelled fresh and clean! I can see how it would be annoying to stay on the 4th floor if you don't have a dog... It's not stinky, but you do hear a little barking from other rooms/hallway. That's really the extent of it. We really appreciated the kitchenette in the room, and the balcony was nice as well. Parking was shaded and plentiful. The room was a little outdated, but everything was in good condition, certainly usable! We have a crawling toddler, and I didn't feel uncomfortable with her exploring the room. I'd say the only drawback is its proximity to the shops and restaurants in town – we always had to hop in the car and find metered parking as the walk was a little long. Note that while the hotel is dog-friendly, Cape May isn't in the summer season... We got scolded walking our dog various places around town (the Plaza and Promenade, notably). None of the beaches are open to dogs over summer either. You have to stick to regular sidewalks, some outdoor cafes (try Zoe's), and Rusty Nail's Sat night music on the lawn.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hanover, New Jersey
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 17, 2011

Do not make a reservation here it would be a Huge Mistake - First time at Cape May & Unfortunately this is where we stayed. It's like a Kennel entire 4th floor is for pets & they don't tell you that - but they have signs up not to bring them to the desk due to allergies....what if Guests have Allergies?? They don't care - Filthy Carpets, Old & Outdated Rooms - Bathroom a joke - No closet Space - No Screen on the Windows! DO NOT STAY HERE -

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh PA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2011

We stayed at the palace hotel the 3erd week of june. The main reason we stayed was because it was pet friendly. We have never taken our pets,so this was a first, and had some reservations about doing it, but it could not have worked out better for us. I am sure there are better places to stay,but being able to have your pets with you on vacation was well worth it. The place was very clean, and did not smell of pets at all. The breakfast room was totally awesome too. Parking was limited, but we made the best of that too. I suppose if you take a pet, then you have to be a little forgiving on some things. The staff seemed very friendly and the pet area even had clean up bags for the dogs too. I am sure some of the critical reviews of this place are from poeple with a caddalac taste and a chevy budget, so deal with it or stay somewhere else. we made the best of things and had a great time !. Thank you very much !!

Room Tip: If you have a pet, all you have is a city view. WIthout pets, get a ocean view and you will love it.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Hotel

Address: 1101 Beach Avenue, Cape May, NJ 08204
Location: United States > New Jersey > Jersey Shore > Cape May
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Cape May
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Palace Hotel 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Palace Hotel Cape May

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