I booked a 2 night stay at the carroll villa "hotel" through groupon. Cost me 200 bucks ,but included breakfast and wine in our room. I booked it for our 5 year anniversary! We took the 3 hour drive up there from Brooklyn ny. I was very excited because this was our first trip to Cape may.. Although I know the weather wasn't perfect and it was off peek season I have to say I was royally disappointed.
I did more than my share of reviews that I feel like I was there several times lol. I read nothing but good reviews with an occasional reviewer saying it was too noisy (big deal). When we arrived the ladies at the desk were very helpful and nice. They were the only thing I liked about the place. They gave us our breakfast vouchers but informed us the restaurant was closed .it only opens for breakfast . The problem was we arrived around 1230pm and were hungry, plus where were we going to eat dinner. I know there were other restaurants around but we planned on staying there. On there website it says the restaurant was only closed in jan and feb ..said nothing about it being closed in march. Plus I was looking forward to happy hour..which didn't happen...
The other thing that got me was that every one leaves at 4 pm..so after that your on your own...which I could not believe...I put hotel in quotes for a reason and this is why.. Once we got to our room my wife was very uncomfortable about the lack of security and the fact that no one was going to be there after 4. My wife then checked under the bed , something she does every time we go away and the mattress was on ply wood...that was the last strike...for the first time ever we actually left the "hotel"... Never did I think I would have to do that especially with all the reviews I did.. We didn't want to go I'm being that it was our anniversary so booked a real hotel in Atlantic city which is not our cup of tea either but at least it was better than sleeping on plywood with no one around if you needed something. Called groupon up the next day and got a full refund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It seems very unfair that hundreds of Carroll villa customers stay with us without being angry and upset that we don't stay all night at the hotel. We have been running the Carroll Villa for thirty five plus years and these comments are just frustrating. We are AAA rated, Mobil rated, members of the Professional Association of Inn Keepers.....
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We have telephones in the room (free), are sprinklered throughout the building. We leave a number if there emergencies and live just minutes away.
Off season, we offer limited restaurant hours. We gave these nice people from New York a $30.00 breakfast voucher in our restaurant , bottle of wine, wine tour tickets, departure gift for $119.00! There are at least 7-10 restaurants that were open the day these people were to stay that they could have walked to.
To criticize us when you did not even stay with us for more than ten minutes is unbelievable. We have had hundreds of guests this winter take advantage of our hotel and some with this offer and have never had an experience like this.
To offer such a written review without even staying with us or asking how we could have helped have a good stay is unacceptable and rude. We have felt that this review is wrong and should be removed fron Trip Advisor. The review represents the idea that you can write anything you want and have it be seen as reality which is unreal and unfair. Thank you. Mark Kulkowitz-Owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.