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“Nice, comfortable hotel.” 4 of 5 stars
Review of Holiday Inn Budd Lake-Rockaway Area

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Holiday Inn Budd Lake-Rockaway Area
3.0 of 5 Hotel   |   1000 International Drive North, Budd Lake, NJ 07828   |  
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Ranked #2 of 4 Hotels in Budd Lake
Perkasie, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Nice, comfortable hotel.”
4 of 5 stars Reviewed July 26, 2014

This Holiday Inn appears to have been renovated recently. While there was a problem due to a recent heavy rainstorm, repairs were underway. Other than aesthetics and there was no impact to our stay. The staff was very friendly and accommodating. The breakfast buffet, which was included with our room rate, was very good. I'd definitely stay here again when in the area.

Room Tip: We selected a non-smoking room with a "king" bed.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    50
    37
    18
    13
    12
See reviews for
40
23
6
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 23, 2014

Wihile the price of this hotel was reasonable, expect to pay for breakfast ( $12.95). Also, be careful not to put more than one yard of toilet paper in the toilet since this will definitely cause a clog and force you to change rooms. Otherwise this is your typical Holiday Inn hotel. I have stayed in Holiday Inn Express locations of much better quality that include breakfast. Also, if you plan on swimming in the pool around 5:00 pm, expect to share the pool with toddlers in diapers taking swimming lessons. Will not return.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review, August 8, 2014
Dear Waingortin,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your trust in our hotel.

Again, thank you for your time and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairless Hills, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014 via mobile

The staff is what gives this hotel 5 stars (Karen, Doreen & Gail were super friendly & helpful) . It's close to highway exits & near major shopping area(2.5 on same road). Hotel breakfast was a great plus. No room issues at all.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, New York
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 12, 2014

Stayed at this Holiday Inn when our 10 room wedding block got bumped from the Residence Inn next door June 21 2014. We were not happy about staying here , as I had checked it out before booking the wedding block, and it was not as nice as the Residence INN The rooms were just basic with no refrigerators. Pillows are hard as rocks. The desk people unfriendly and did not seem to know what was happening.
Still some renovations going on. Most of our wedding guests hotel bills were incorrect and had to be fixed. My husband and I were charged on our credit card for 2 breakfasts-$30.00 which were
supposed to be complimentary, we were given coupons . I Am disputing the charge and waiting to see it if will be removed. Called several times to remedy this and only getting an answering machine or put on hold and then disconnected.

Room Tip: Ask for a renovated room, that does not face the courtyard noise.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review, July 27, 2014
Dear DJ7933,

Thank you for taking the time to provide feedback on your stay. It is unfortunate a billing issue prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Fishkill, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 28, 2014

Not the best holiday inn but not the worst hotel. Swimming pool was not accessible during the day due to what looked like day care in the pool with a bunch of kids with instructors. Upgrades were finished. Hotel was clean, towels were not up to what I expect out of the Holiday Inn brand name. Nowhere local to eat and prices were expensive in the restaurant inside. Location difficult to find.

Room Tip: The A/C worked well even on the fifth floor, however the sun shone in very bright in the mornings an...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review, July 14, 2014
Dear JJT404,

Thank you for taking the time to review our hotel. I am glad that you gave us the pleasure to host you recently. At the same time, it is regrettable that you were not able to enjoy our pool facility and that our towels were sub par. I appreciate your feedback and rest assured that we will use this to continue looking for more ways on how we can provide you and other guests with an excellent accommodation.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 20, 2014

1. A/C problems - had to change rooms
2. Shower faucet loose - hard to regulate temperature
3. Shower curtain torn
4. Hair dryer - worthless
5. Peeling wallpaper
6. Maintenance man = "intentional ignorance" - doesn't seem to understand English while discussing a/c problem.
Hotel is falling apart.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Budd Lake-Rockaway Area, responded to this review, July 5, 2014
Dear Mason W,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the conditions of your room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

i stayed at this hotel because it was the closest one to where i was going which was the salt pub in n.j. to see a concert... i made the booking and then read some reviews... backwards i know... the reviews were pretty much unanimous that the place was awful..do not ever go there etc... i called them and asked them if the reviews had any credence... the hotel was under renovation and that was the cause of most of the complaints... i was assured that i was on the 5th floor and that there would be no trouble or noise on that floor... i said ok..and what actually only mattered
was that the room was clean.. i was told..no sir..we suggest all guests bring a mop and some sponges... he was kidding of course and that made me want to go there all the more... it was adequate for my needs.... clean...service ok,,, shuttle service excellent... francisco the driver was extremely nice... he even came by the salt on his way home to see if i needed a ride back.i would recommend this hotel.... all the negative reviews are moot as they finished their renovations...

Room Tip: the higher the better...
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Budd Lake-Rockaway Area

Address: 1000 International Drive North, Budd Lake, NJ 07828
Phone Number:
Location: United States > New Jersey > Budd Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Budd Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Budd Lake-Rockaway Area 3*
Official Description (provided by the hotel):
Holiday Inn Budd Lake-Rockaway, NJ hotel is conveniently located near Stanhope, Mt. Arlington, Dover and the Mount Olive International Trade Center.The Holiday Inn Budd Lake-Rockaway offers 3600 sq ft. of event space, including a beautiful Grand Ballroom. Our divisible meeting space can accommodate Corporate Meetings, Reunions and Weddings. The Holiday Inn Budd Lake - Rockaway's experienced catering team will ensure that your event will be memorable.The Holiday Inn Budd Lake-Rockaway is ideally located off Interstate Route 80, US 206 and Route 46, convenient to the Trade Center's Fortune 500 companies. MARS Inc., Givaudan, Siemens, National Kitchen & Bath, Sunoco, Toys R Us, BASF, and Sportcraft. The Holiday Inn Budd Lake -Rockaway also partners with Perona Farms, David's Country Inn, Lake Mohawk Country Club, Adam Todd and Flanders Valley for your out of town guests. ... more   less 
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Also Known As:
Holiday Inn Budd Lake-Rockaway Area Hotel Budd Lake
Wyndham Mount Olive
Mount Olive Wyndham

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